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Surviving the Toxic Workplace: Protect Yourself Against Coworkers, Bosses, and Work Environments That Poison Your Day

Book Description

Proven techniques for dealing with workplace issues successfullyDo you dread going to work? Dealing with pestering coworkers, unmanageable managers, angry clients can take its toll on your job performance. And in these difficult economic times, no one can afford to lose their jobs.In Surviving the Toxic Workplace, syndicated author and psychotherapist Linnda Durre teaches you how to pinpoint and treat these office maladies with effective communication and conflict negotiation techniques that are sure to bring you peace of mind and peace at work.

Table of Contents

  1. Cover Page
  2. Surviving the Toxic Workplace
  3. Copyright Page
  4. Contents
  5. PART I STAFF INFECTIONS What They Are and How They Hurt You, Others, and Your Company
    1. CHAPTER 1 Why Surviving the Toxic Workplace Can Help You, the Economy, and the World
    2. CHAPTER 2 Are You in a Toxic Company Dealing with Toxic Co-Workers?
    3. CHAPTER 3 Staff Infections The Negative Effects They Have on a Company
    4. CHAPTER 4 When Human Motives Turn Negative Know Your Own Motives and Those of Others
    5. CHAPTER 5 Everyone Has Positives and Negatives
  6. PART II COMMUNICATION AND RELATIONSHIPS
    1. CHAPTER 6 Good Business Relationships Are Built on Trust, Honesty, and Open Communication
    2. CHAPTER 7 Know and Align Your Attitude, Intentions, and Hidden Agendas
    3. CHAPTER 8 Eliminate Weasel Words and Escape Clauses
    4. CHAPTER 9 Recognize and Interpret Body Language
    5. CHAPTER 10 Your Voice Is a Communication Tool
    6. CHAPTER 11 Motivating Your Co-Workers to Change
    7. CHAPTER 12 Four Different Intentions of Communication Win/Win, Win/Lose, Lose/Win, and Lose/Lose
    8. CHAPTER 13 Four Types of Behavior Assertive, Aggressive, Passive-Aggressive, and Passive
    9. CHAPTER 14 Preparation for Effective Discussion Visualization, Intention, and Rehearsal
    10. CHAPTER 15 Speaking and Writing, Two Vital Keys to Communication
    11. CHAPTER 16 Active Listening, Paraphrasing, Calling a Process Shot, and Agreeing to Disagree
    12. CHAPTER 17 “The Sandwich” Giving Difficult Feedback with Care
    13. CHAPTER 18 Forewarned Is Forearmed Best Scenario to Worst Scenario
    14. CHAPTER 19 Keep Your Expectations Reasonable and Your Hopes High
    15. CHAPTER 20 Assertive Techniques That Give You Power
  7. PART III STAFF INFECTIONS How to Recognize and Handle Toxic People
    1. CHAPTER 21 How to Deal with Toxic Co-Workers:S.E.S.S.I.O.N.:The Situation, Explanation, and Solution System in Overcoming Nuisances
    2. CHAPTER 22 The Socially Clueless
    3. CHAPTER 23 The Work Interferers
    4. CHAPTER 24 The Uncommitted
    5. CHAPTER 25 The Angry Ones
    6. CHAPTER 26 The Politically Incorrect
    7. CHAPTER 27 The Victims
    8. CHAPTER 28 The Rescuers
    9. CHAPTER 29 The Saboteurs
    10. CHAPTER 30 The Politicians
    11. CHAPTER 31 The Sexually Suggestive
    12. CHAPTER 32 The Obsessives
    13. CHAPTER 33 The Addicts
    14. CHAPTER 34 The Workplace Environment
  8. PART IV STAFF INFECTIONS
    1. CHAPTER 35 How to Heal Yourself After a Confrontation
    2. CHAPTER 36 How to Heal Co-Workers After a Confrontation
    3. CHAPTER 37 What to Do If You Need Help from HR or Management
    4. CHAPTER 38 What to Do If Administration and HR Don’t Do Their Job
    5. CHAPTER 39 Summary and Conclusion
  9. Acknowledgments
  10. Bibliography
  11. Index