Chapter 2. User Support and Problem Management
As with any software package, users are bound to encounter “quirks” when using the application. In some cases, these quirks will be general usability issues that are not really problems. In other cases, there might actually be a problem with the workstation or client software. This chapter focuses on user support issues and common Lotus Notes problems. Some of the topics include
• How to optimize Lotus Notes
• Managing your mail database
• Calendar cleanup
• Troubleshooting issues
The chapter includes a comprehensive list of issues and resolutions that will be beneficial to field support technicians working to address user issues and software quirks.
Optimizing Lotus Notes
Get Survival Guide for Lotus Notes® and Domino® Administrators now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
