Chapter 12. Improving Performance
The techniques of demand forecasting and supply planning offer many opportunities for improving the performance of a supply chain, but those improvements don't come automatically. The essential foundation of any improvement effort is a clear and consistent set of business objectives. Once you know where you want to go, you can figure out how to get there, then choose the best ways to measure your progress. However, objectives only work if they all pull the company in the same direction, so objectives have to be carefully aligned with each other. Finally, although most efforts focus on operational improvements, forecasting and planning are themselves learned capabilities that you need to monitor and improve over ...
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