Chapter 9 Measuring Performance
| 176 | The figures for cash-to-cash cycle times come from George Taninecz, “Forging the Chain,” Industry Week, May 15, 2000. |
| 185 | The number of inventory turns for Lear comes from David Ross, Competing Through Supply Chain Management: Creating Market-Winning Strategies Through Supply Chain Partnerships, Dordrecht, The Netherlands: Kluwer Academic Publishers, 1998, page 220. |
| 186 | The study of the automotive industry in England can be found in David Taylor and David Brunt, Manufacturing Operations and Supply Chain Management: The LEAN Approach, Thompson Learning, 2001, page 133. (Not the same David Taylor who wrote this manager's guide.) |
| 191 | The source for Caterpillar sending out 90,000 questionnaires per year is Donald V. Fites, ... |
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