Chapter 2 The Rules of the Game
| 29 | The example of Johnson Controls building a seat is described in Robert Handfield and Ernest Nichols, Jr., Introduction to Supply Chain Management, Upper Saddle River, NJ: Prentice Hall, 1999, page 8. |
| 39 | The audit of the major retailer that needed $200 million in safety stock is described in Miles Cook and Rob Tyndall, “Lessons from the Leaders,” Supply Chain Management Review, November–December 2001. |
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