Chapter 1 The New Competition
| 3 | The story of Siemens CT is from Industry Week's profile of its winners of the Best Plants Awards, 2002, which can be found at www.industryweek.com/iwinprint/bestplants. |
| 4 | Gillette's revamping of its chain is described in “10 Best Supply Chains,” Supply Chain Technology News, October 2002. |
| 4 | The definitive study of Chrysler's SCORE program is the article by Jeffrey H. Dyer, “How Chrysler Created an American Keiretsu,” Harvard Business Review, July–August 1996. |
| 5 | Apple's reconstruction of its supply chain is described by Doug Bartholemew in “What's Really Driving Apple's Recovery?” Industry Week, March 15, 1999. |
| 6 | The improvements in Amazon.com's chain are described in “How Amazon Cleared That Hurdle,” Business Week, February ... |
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