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Supply Chain Strategy, Second Edition: Unleash the Power of Business Integration to Maximize Financial, Service, and Operations Performance, 2nd Edition by Edward H. Frazelle

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CHAPTER 2

RightScoresSupply Chain Performance Strategy

“God desires honest weights and measures.”

—SOLOMON

We have a variety of contests in our seminar programs. One that I particularly like is the Question of the Day contest. The seminar students vote on the best question asked during the day. During our recent RightScores seminar, the vice president of supply chain for a large telecommunications company won the contest. His question was, “What is the quickest, cheapest, and most effective way to get a supply chain up to world-class performance?” The first thing I thought was, “Only in America would someone even ask such a question.” The second thing I thought was, “I’d better come up with something.” The answer I gave him is what I passionately ...

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