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Supply Chain Management

Book Description

In order to keep up with the constant changes in technology, business have adopted supply chain management to improve competitive strategies on a strategic and operational level. Supply Chain Management: Concepts, Methodologies, Tools, and Applications is a reference collection which highlights the major concepts and issues in the application and advancements of supply chain management. Including research from leading scholars, this resource will be useful for academics, students, and practitioners interested in the continuous study of supply chain management and its influences. 

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Editorial Advisory Board and List of Reviewers
    1. Editor-in-Chief
    2. Associate Editors
    3. Editorial Advisory Board
  5. Preface
  6. Section 1: Fundamental Concepts and Theories
    1. Chapter 1: Role of Small and Medium Sized Enterprises in E-Supply Chain Management
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. METHODOLOGY
      5. CASE STUDY
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
    2. Chapter 2: Can Information and Communication Technologies Improve the Performance of Microfinance Programs?
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. FUTURE RESEARCH DIRECTIONS
      5. CONCLUSION
      6. APPENDIX A
      7. APPENDIX B
    3. Chapter 3: Collaborative Transportation Sharing
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. ORGANISATIONAL ASPECTS
      5. COLLABORATIVE SHARING APPROACHES FOCUS
      6. COMPANY’S OVERVIEW
      7. CONCLUSION
    4. Chapter 4: Understanding the Progressive Nature of Inter-Organizational Systems (IOS) Adoption
      1. ABSTRACT
      2. INTRODUCTION
      3. THE KURNIA AND JOHNSTON IOS ADOPTION MODELS
      4. A DYADIC MODEL OF IOS ADOPTION MATURITY
      5. A DYADIC IOS ADOPTION MATURITY MODEL WITH TIME AND PERFORMANCE DIMENSIONS
      6. SIMPLIFYING THE DYADIC IOS ADOPTION MATURITY MODEL
      7. THE PROPOSED DYADIC IOS ADOPTION MATURITY MODEL
      8. ILLUSTRATION OF THE MODEL
      9. CONCLUSION
    5. Chapter 5: E-Novation Customer Relationship Management
      1. ABSTRACT
      2. CUSTOMER CENTRICITY
      3. CUSTOMER ACQUISITION
      4. CUSTOMER RETENTION
      5. CRM ADOPTION AND IMPLEMENTATION
      6. CRM IMPLEMENTATION
      7. ALIGNING CRM AND THE COMPANY STRATEGY
      8. THINKING THE CRM PROJECT
      9. CREATING AN ACCOMPANIMENT STRUCTURE
      10. VALUING INVESTMENT IN CRM DECISION
      11. MOBILIZING USERS AROUND THE CRM PROJECT
      12. VALUING SALESPERSONS’ PERFORMANCE
    6. Chapter 6: The Future of Newspapers
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. DISCUSSION
      5. CONCLUSION
    7. Chapter 7: Supply Chain Management and the Other Half
      1. ABSTRACT
      2. INTRODUCTION
      3. SCM TODAY: TECHNOLOGY VS. PEOPLE
      4. ETHICAL IMPERATIVE VS. BUSINESS OBJECTIVES
      5. FUTURE RESEARCH DIRECTIONS AND RECOMMENDATIONS
      6. CONCLUSION
    8. Chapter 8: Open Innovation and Collaborative Network in Supply Chain
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. RESEARCH METHOD
      5. THE CASE STUDY: OPEN IPTV FORUM
      6. DISCUSSION
      7. CONCLUSION, LIMITATIONS, AND FUTURE RESEARCH
    9. Chapter 9: Business Case Development Risks in On and Offshore IT Outsourcing
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. THE NATURE OF INTERORGANIZATIONAL SYSTEMS
      5. COSTS AND RISKS OF OUTSOURCING (LOCAL AND OFFSHORE)
      6. OUTSOURCING RISKS INHERENT TO INTER-ORGANIZATIONAL SYSTEMS
      7. SOLUTIONS AND RECOMMENDATIONS
      8. FUTURE RESEARCH DIRECTIONS
      9. CONCLUSION
    10. Chapter 10: Competition in Supply Chain
      1. ABSTRACT
      2. 1. INTRODUCTION: COMPETITION IN TODAY'S MARKET
      3. 2. DIFFERENT KINDS OF COMPETITION IN THE LITERATURE
      4. 3. DIFFERENT COMPETITIVE CHARACTERISTICS OF COMPETITORS
      5. 4. CUSTOMERS' BEHAVIORS IN THE COMPETITIVE ENVIRONMENT
      6. COMPETITION IN SUPPLY CHAINS
      7. 5. MODELS OF SCS COMPETITION
      8. 6. FUTURE RESEARCH DIRECTIONS
      9. 7. CONCLUSION
    11. Chapter 11: An Examination of Standardized Product Identification and Business Benefit
      1. ABSTRACT
      2. INTRODUCTION
      3. STANDARDISATION ORGANISATIONS AND NUMBERING SYSTEMS
      4. LITERATURE REVIEW SYNOPSIS
      5. METHOD AND RESULTS
      6. DISCUSSION
      7. FUTURE RESEARCH DIRECTION AND IMPLICATIONS
      8. CONCLUSION
    12. Chapter 12: Small Manufacturers vs. Large Retailers on RFID Adoption in the Apparel Supply Chain
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. MODEL DEVELOPMENT
      5. METHODOLOGY
      6. RESULTS AND DISCUSSION
      7. CONCLUSION
      8. APPENDIX
    13. Chapter 13: Supply Chain Integration
      1. ABSTRACT
      2. INTRODUCTION
      3. THE EVOLVING SUPPLY CHAIN MANAGEMENT ENVIRONMENT
      4. SCM AND THE VALUE CHAIN
      5. THE ROLE OF INTEGRATION IN SCM
      6. SUPPLY CHAIN RELATIONSHIP MANAGEMENT
      7. SOLUTIONS AND RECOMMENDATIONS FOR SUPPLY CHAIN INNOVATION
      8. FUTURE RESEARCH DIRECTIONS
      9. CONCLUSION
    14. Chapter 14: From Mass Distribution to Customer-Centric Awareness Tools
      1. ABSTRACT
      2. INTRODUCTION
      3. STEPS OF CRISIS MANAGEMENT
      4. MARKETING EFFORTS
      5. CONCLUSION, ACADEMIC CONTRIBUTION, AND MANAGERIAL IMPLICATION
    15. Chapter 15: Overview on 3PL Selection Problem
      1. ABSTRACT
      2. INTRODUCTION
      3. 3PL SELECTION APPROACHES
      4. RESULTS ANALYSIS
      5. CONCLUSION
  7. Section 2: Development and Design Methodologies
    1. Chapter 16: Digital Marketplaces as a Viable Model for SME Networking
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. THE DIGITAL MARKETPLACE BUSINESS MODEL IDENTIFICATION
      5. CONCLUSION
    2. Chapter 17: Developing Angles of Integration
      1. ABSTRACT
      2. INTRODUCTION
      3. SUPPLY CHAIN INTEGRATION
      4. INFORMATION TECHNOLOGIES IN SUPPLY CHAINS
      5. THE ALIGNMENT OF INFORMATION TECHNOLOGIES AND SUPPLY CHAINS
      6. CONCLUSION
    3. Chapter 18: A Conceptual Model for Greening a Supply Chain through Greening of Suppliers and Green Innovation
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND: A REVIEW OF KEY FACTORS
      4. THE PROPOSED MODEL AND FUTURE RESEARCH DIRECTIONS
      5. CONCLUSION
    4. Chapter 19: A Framework on Data Mining on Uncertain Data with Related Research Issues in Service Industry
      1. ABSTRACT
      2. INTRODUCTION
      3. PREVIOUS WORK
      4. CATEGORIZATION OF UNCERTAIN DATA
      5. FRAMEWORK
      6. PROBABILISTIC DISTANCE MEASURES
      7. MODIFICATION OF EXISTING DATA MINING ALGORITHMS
      8. OTHER RESEARCH ISSUES TO ADDRESS AND AN EXAMPLE APPLICATION ON SERVICE INDUSTRY
      9. CONCLUSION
    5. Chapter 20: Proposed Framework for Research in the Triple A (Agility, Adaptability, Alignment) in Supply Chains1
      1. ABSTRACT
      2. INTRODUCTION
      3. GOALS AND METHODOLOGY
      4. AGILITY IN THE SUPPLY CHAIN
      5. ADAPTABILITY IN THE SUPPLY CHAIN
      6. SUPPLY CHAIN ALIGNMENT
      7. FINAL CONSIDERATIONS AND FUTURE RESEARCH
    6. Chapter 21: Quantitative Risk Management Models for Newsvendor Supply Chains
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW AND TAXONOMY
      4. PROBLEMS AND SOLUTION METHODOLOGIES
      5. CONCLUSION AND FUTURE RESEARCH
    7. Chapter 22: Integration Strategies for Electronic Device Supply Chains
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. INNOVATION MANAGEMENT IN SCM
      5. VIRTUAL/PHYSICAL SUPPLY CHAIN INTEGRATION CASE STUDIES
      6. SOLUTIONS AND RECOMMENDATIONS FOR SUPPLY CHAIN INNOVATION
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
    8. Chapter 23: The Outcome of Knowledge Process for Customers of Jordanian Companies on the Achievement of Customer Knowledge Retention
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. LITERATURE REVIEW
      4. 3. RESEARCH MODEL AND HYPOTHESIS
      5. 4. RESEARCH METHODOLOGY
      6. APPENDIX: QUESTIONNAIRE DESIGN
    9. Chapter 24: An Enterprise Model for Customer-Centric Knowledge Management and Knowledge-Oriented Customer Relationship Management
      1. ABSTRACT
      2. INTRODUCTION
      3. THE CCKM-KCRM PROCESS MODEL
      4. AN ENTERPRISE MODEL FRAMEWORK
      5. AN INTEGRATED CCKM-KCRM ENTERPRISE MODEL
      6. A METHODOLOLGY FOR CCKM-KCRM
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
    10. Chapter 25: Strategic Imperatives for Customer Centric Approach
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CUSTOMER CENTRIC STRATEGY
      5. STRATEGIC IMPERATIVES FOR CUSTOMER CENTRIC APPROACH
      6. ROADBLOCKS TO CUSTOMER CENTRIC APPROACH
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
    11. Chapter 26: An Enterprise Architecture Approach for Designing an Integrated Wood Supply Management System
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. FUTURE RESEARCH DIRECTIONS
      5. CONCLUSION
    12. Chapter 27: Design for Sustainment
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. LITERATURE REVIEW
      5. BEST IN SUSTAINMENT CLASS PRACTICES
      6. SUSTAINMENT AND PRODUCT DESIGN
      7. DESIGN FOR SUSTAINMENT SYSTEM STAKEHOLDERS
      8. DECOMPOSITION OF DESIGN FOR SUSTAINMENT
      9. CHALLENGES FACING DESIGN FOR SUSTAINMENT
      10. CONCLUSION
    13. Chapter 28: Strategic Knowledge Management System Framework for Supply Chain at an Intra-Organizational Level
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND: DEFINING KNOWLEDGE MANAGEMENT SYSTEM FOR SUPPLY CHAIN
      4. CHOICE OF METHODOLOGY: ACTION-RESEARCH
      5. DIAGNOSIS PHASE
      6. THERAPEUTIC PHASE
      7. LESSONS LEARNED
      8. CONCLUSION AND FUTURE RESEARCH PATHS
  8. Section 3: Tools and Technologies
    1. Chapter 29: B2B eCommerce
      1. ABSTRACT
      2. INTRODUCTION
      3. MARKETING DIRECTLY FROM MANUFACTURER AND DISTRIBUTOR WEB SITES
      4. ONLINE INTERMEDIARIES
      5. ONLINE AUCTIONS
      6. ATTRACTING TRAFFIC TO WEB SITES
      7. INTRANET AND EXTRANETS
      8. IMPORTANCE OF RELATIONSHIP MARKETING IN B2B ECOMMERCE
      9. CONCLUSION
    2. Chapter 30: CRM, SRM and Marketing in Supply Chain
      1. ABSTRACT
      2. CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
      3. PART I -PHILOSOPHY OF CRM
      4. PART II-THEORETICAL STUDY
      5. SUPPLIER RELATIONSHIP MANAGEMENT (SRM)
      6. CONCLUSION
    3. Chapter 31: Social Software in Customer Relationship Management
      1. ABSTRACT
      2. INTRODUCTION
      3. THE CONCEPTS OF WEB 2.0 AND SOCIAL SOFTWARE
      4. SOCIAL SOFTWARE IN CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
      5. OVERVIEW OF SOCIAL SOFTWARE APPLICATIONS
      6. ENTERPRISE 2.0
      7. CONCLUSION, POTENTIAL CLIENTS AND USE CASES
    4. Chapter 32: A Three-Level Multiple-Agent Early Warning Mechanism for Preventing Loss of Customers in Fashion Supply Chains
      1. ABSTRACT
      2. INTRODUCTION
      3. IT SOLUTIONS FOR PROBLEM OF SUPPLY CHAIN MANAGEMENT
      4. AGENTS SYSTEM IN SUPPLY CHAIN MANAGEMENT
      5. MAIN FOCUS OF THE ARTICLE
      6. IMPACT AND FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
    5. Chapter 33: Protecting Privacy by Secure Computation
      1. ABSTRACT
      2. INTRODUCTION
      3. RELATED WORK
      4. BACKGROUND
      5. COMPUTING THE ENTIRE SOCIAL NETWORK
      6. COMPUTING SNA METRICS
      7. IMPLEMENTATION ISSUES
      8. CONCLUSION
    6. Chapter 34: Inventory Management, a Decision Support Framework to Improve Operational Performance
      1. ABSTRACT
      2. INTRODUCTION
      3. ENTERPRISE RESOURCE PLANNING AND INVENTORY MANAGEMENT
      4. POTENTIAL PERFORMANCE IMPROVEMENTS
      5. MEASURING PERFORMANCE
      6. IM PERFORMANCE DECISION SUPPORT FRAMEWORK
      7. VALIDATION OF THE FRAMEWORK
      8. EXPERT JUDGMENT
      9. FUTURE RESEARCH DIRECTIONS
      10. CONCLUSION
    7. Chapter 35: Collaborative Web for Natural Resources Industries
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. COLLABORATION ACROSS THE NATURAL RESOURCES SUPPLY CHAIN
      5. CHANGE MANAGEMENT EFFORTS REQUIRED FOR ENHANCING WEB BASED COLLABORATION
      6. TECHNOLOGY BEHIND WEB-BASED COLLABORATION AND FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
    8. Chapter 36: Trade Collaboration Systems
      1. ABSTRACT
      2. INTRODUCTION
      3. THE CHALLENGES OF GLOBAL TRADE MANAGEMENT
      4. THE MOSS CONCEPTUAL MODEL AND EDI MESSAGE MAPPING
      5. THE MOSS PILOT EXERCISE AND COST/BENEFIT ANALYSIS
      6. FUTURE RESEARCH DIRECTIONS
      7. RELATED WORK
      8. CONCLUSION
    9. Chapter 37: Informatics for Medicines Management Systems in Resource-Limited Settings
      1. ABSTRACT
      2. INTRODUCTION
      3. WHAT ARE THE NEEDS FOR PHARMACEUTICAL SYSTEMS INFORMATICS IN DEVELOPING COUNTRIES?
      4. CHALLENGES TO MEDICINES MANAGEMENT SYSTEMS INFORMATICS IN DEVELOPING COUNTRIES
      5. KEY CONSIDERATIONS FOR PHARMACEUTICAL SYSTEMS INFORMATICS IN DEVELOPING COUNTRIES
      6. CASE EXAMPLES OF APPLICATIONS
      7. A FRAMEWORK FOR MEETING THE CHALLENGES THROUGH MEDICINES MANAGEMENT INFORMATICS SYSTEMS
    10. Chapter 38: Bullwhip Effect Analysis in a Supply Chain
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. BACKGROUND
      4. 3. PROBLEM DEFINITION
      5. 4. BULLWHIP EFFECT ARISEN FROM FORECASTING IN CASE OF CONSTANT (NO TREND) DEMANDS
      6. 5. BULLWHIP EFFECT RESULTED FROM FORECASTING IN THE CASE OF INCREASING TREND
      7. 6. SIMULATION AND COMPARISON OF VARIOUS FORECASTING METHODS
      8. 7. FURTHER RESEARCH
      9. 8. CONCLUSION
    11. Chapter 39: Humanitarian Aid Logistics
      1. ABSTRACT
      2. INTRODUCTION
      3. WENCHUAN AND HAITI EARTHQUAKES PROFILED
      4. THE WENCHUAN EARTHQUAKE: MAY 2008
      5. THE HAITI EARTHQUAKE: JANUARY 2010
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
    12. Chapter 40: Interaction Mining
      1. ABSTRACT
      2. 1 INTRODUCTION
      3. 2 INTERACTION MINING
      4. 3 ELICITING USER REQUIREMENTS FOR INTERACTION MINING
      5. 4 A NEW APPROACH FOR INTERACTION MINING
      6. 5 A ROADMAP FOR INTERACTION MINING
      7. CONCLUSION
    13. Chapter 41: How Semantic Web Technologies can Support the Mediation between Supply and Demand in the ICT Market
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. THE ARNEIS PROJECT
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
  9. Section 4: Utilization and Application
    1. Chapter 42: Governance Structures in the EU Milk Supply Chain
      1. ABSTRACT
      2. INTRODUCTION
      3. CONCEPTUAL FRAMEWORK
      4. EMPIRICAL METHODOLOGY AND DATA
      5. RESULTS
      6. CONCLUSION
    2. Chapter 43: Application of RFID Technology in Banking Sector
      1. ABSTRACT
      2. INTRODUCTION
      3. ELEMENTS OF RADIO FREQUENCY COMMUNICATION
      4. THE APPLICATION OF RFID IN THE CHEQUES BETWEEN BANKS
      5. THE APPLICATION IN RECEIVING THE BANK DOCUMENT INFORMATION AUTOMATICALLY AND REDUCING THE MANUAL OPERATION
      6. CUSTOMER RELATIONSHIP
      7. ELECTRONIC TURN TAKING OF CUSTOMERS
      8. TRACKING AND TRACING
      9. MONEY TRANSFERRING SYSTEM OF BRANCHES
      10. COUNTERING COUNTERFEITING
      11. APPLICATION OF RFID IN CREDIT CARDS AND CONTACTLESS SMART CARDS
      12. PEOPLE IDENTIFICATION SYSTEM
      13. USING RFID IN MOBILE PHONES
      14. ESTABLISHING SECURITY
      15. APPLYING RFID FOR PEOPLE CHECKING PURPOSE
      16. LIMITATION OF ACCESS TO INFORMATION
      17. DETERMINING THE NUMBER OF CLIENT, THE CAPACITY OF BANK AND THE REQUIRED PERSONNEL
      18. THE ACCEPTANCE BARRIERS OF RFID FOR CUSTOMER
      19. RFID AND DATA PROTECTION
    3. Chapter 44: A Case Study on Service Oriented Enterprise Interoperability in Automobile Supply Chain
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. VIRTUAL ENTERPRISES AND THE SUPPORTING PLATFORM
      5. SBM SERVICE IN THE SOFTWARE AS A SERVICE MODEL
      6. INTEROPERABILITY BETWEEN SBM AND APO
      7. CONCLUSION AND FUTURE WORK
    4. Chapter 45: Online Grocery Provision Resistance
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. A SCENARIO MODEL FOR BUILDING URBAN ONLINE GROCERY PROVISION
      5. METHODOLOGY
      6. FINDINGS
      7. DISCUSSION OF KEY FINDINGS AND CONCLUDING REMARKS
      8. APPENDIX
    5. Chapter 46: The Internationalization Path of Wanxiang
      1. EXECUTIVE SUMMARY
      2. ORGANIZATION BACKGROUND
      3. SETTING THE STAGE: WANXIANG IN THE 1980s
      4. CASE DESCRIPTION: WANXIANG IN THE 1980s
      5. CURRENT CHALLENGES FACING THE ORGANIZATION
      6. SOLUTIONS AND RECOMMENDATIONS
      7. WANXIANG DURING THE 2000s
      8. SETTING THE STAGE: WANXIANG IN THE 2000s
      9. CASE DESCRIPTION: WANXIANG IN 2000s
      10. CURRENT CHALLENGES FACING THE ORGANIZATION
      11. SOLUTIONS AND RECOMMENDATIONS
    6. Chapter 47: CRM for Innovation in European Companies
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORETICAL BACKGROUND
      4. METHODOLOGY
      5. RESEARCH FINDINGS
      6. CONCLUSION AND FUTURE DIRECTIONS
    7. Chapter 48: A Study of Eco-Friendly Supply Chain Management at Cement Industries of Chhattisgarh
      1. EXECUTIVE SUMMARY
      2. INTRODUCTION
      3. CLEAN DEVELOPMENT MECHANISM (CDM) AND CARBON TRADING
    8. Chapter 49: Supply Chain Disruptions and Best-Practice Mitigation Strategies
      1. ABSTRACT
      2. INTRODUCTION
      3. DISCUSSION AND CONCLUSION
    9. Chapter 50: Two Case Studies on RFID Initiatives
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS OF THE CHAPTER
      5. ISSUES, CONTROVERSIES, PROBLEMS
      6. SOLUTIONS AND RECOMMENDATIONS
      7. FUTURE RESEARCH DIRECTIONS
    10. Chapter 51: Multidimensional Analysis of Supply Chain Environmental Performance
      1. ABSTRACT
      2. INTRODUCTION
      3. WORKFLOWS
      4. ENVIRONMENTAL PERFORMANCE MONITORING
      5. IMPLEMENTATION OF LCA PHASES
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
    11. Chapter 52: The Application of Value Chain Analysis for the Evaluation of Alternative Supply Chain Strategies for the Provision of Humanitarian Aid to Africa
      1. ABSTRACT
      2. INTRODUCTION
      3. THE ‘LEAN’ CONTEXT
      4. THE ADVANCE AID CASE STUDY
      5. VALUE CHAIN MAPPING
      6. COMPARATIVE ANALYSIS OF ALTERNATIVE SUPPLY MODELS
      7. SUMMARY AND CONCLUSION
    12. Chapter 53: Fuzzy Target Groups in Analytic Customer Relationship Management
      1. ABSTRACT
      2. INTRODUCTION
      3. APPLICATION OF INDUCTIVE FUZZY CLASSIFICATION TO ANALYTICS
      4. MEMBERSHIP FUNCTION INDUCTION FOR ANALYTIC CRM
      5. SOFTWARE IMPLEMENTATION
      6. CONCLUSION
    13. Chapter 54: Adding Value to Logistics Services using ICT
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. METHODOLOGY
      5. DATA ANALYSIS AND FINDINGS
      6. DISCUSSION
      7. SOLUTIONS AND RECOMMENDATIONS FOR SUPPLY CHAIN INNOVATION
      8. FUTURE RESEARCH DIRECTIONS
      9. CONCLUSION
  10. Section 5: Organizational and Social Implications
    1. Chapter 55: E-Procurement System and Adoption for SMEs
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CASE STUDY FOR ADOPTION PLAN
      5. CONCLUSION
    2. Chapter 56: A Multi-Criteria Intuitionistic Fuzzy Group Decision Making Method for Supplier Selection with VIKOR Method
      1. ABSTRACT
      2. INTRODUCTION
      3. BASIC CONCEPTS
      4. THE PROPOSED METHOD
      5. APPLICATION
      6. CONCLUSION
    3. Chapter 57: Implementing E-Procurement in Public Healthcare
      1. ABSTRACT
      2. INTRODUCTION
      3. RESEARCH STRATEGY
      4. THEORETICAL FRAMEWORK
      5. E-PROCUREMENT INTRODUCTION AT THE LHA OF VITERBO
      6. KNOWLEDGE MANAGEMENT AT THE LHA ACCORDING TO LAM’S MODEL
      7. CONCLUSION
    4. Chapter 58: Supply Chain Knowledge Integration in Emerging Economies
      1. EXECUTIVE SUMMARY
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. THEORETICAL FOUNDATION AND CONCEPTUAL MODEL
      5. DISCUSSION
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
    5. Chapter 59: Improving Performance and Customer Satisfaction via the Use of Information Technologies in Public Transportation and Logistics Systems
      1. ABSTRACT
      2. INTRODUCTION
      3. HISTORY AND CURRENT SITUATION: TRANSPORTATION IN TURKEY
      4. USE OF INFORMATION TECHNOLOGIES IN LOGISTICS AND TRANSPORTATION
      5. CONCLUSION
    6. Chapter 60: Trust and Transaction Cost in Supply Chain Cost Optimization
      1. ABSTRACT
      2. CONCEPT OF TRANSACTION COST THEORY
      3. ATTRIBUTES FOR LOWERING TRANSACTION COST
      4. TRANSACTION COST AND SUPPLY CHAIN COST OPTIMIZATION
      5. CONCEPTUAL MODEL
      6. EMPIRICAL EVIDENCE IN THE LITERATURE
      7. FUTURE RESEARCH
      8. CONCLUSION
    7. Chapter 61: Designing Post-Disaster Supply Chains
      1. ABSTRACT
      2. INTRODUCTION
      3. EMPIRICAL BACKGROUND
      4. SUPPLY CHAINS IN RECONSTRUCTION
      5. EMPIRICAL RESEARCH
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
    8. Chapter 62: Applying Fuzzy Logic and Fuzzy Methods to Marketing
      1. ABSTRACT
      2. BRIDGING ART AND SCIENCE
      3. CRISP SETS VS. FUZZY SETS
      4. FUZZY LOGIC AND LINGUISTIC VARIABLES
      5. APPLYING FUZZY LOGIC TO MARKETING
      6. CONCLUSION
    9. Chapter 63: Relief Supply Chain Planning
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. A GENERIC RELIEF SUPPLY CHAIN RESPONSE MODEL
      5. RELIEF SUPPLY CHAIN IN THAILAND
      6. SUMMARY
    10. Chapter 64: Key Issues and Challenges for Managing and Evaluating B2B E-Commerce Projects within the Australian Pharmaceutical Supply Chain
      1. ABSTRACT
      2. INTRODUCTION
      3. B2B E-COMMERCE IN PHARMACEUTICAL SUPPLY CHAIN
      4. EVALUATION OF B2B E-COMMERCE
      5. BENEFITS REALIZATION IN B2B E-COMMERCE
      6. B2B E-COMMERCE MANAGEMENT
      7. CHALLENGES FOR B2B E-COMMERCE MANAGEMENT AND EVALUATION
      8. RESEARCH METHODOLOGY
      9. RESEARCH FINDINGS
      10. KEY MANAGEMENT ISSUES AND CHALLENGES
      11. DISCUSSIONS AND CONCLUSION
      12. FUTURE TRENDS
    11. Chapter 65: Social CRM
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CONCLUDING REMARKS
    12. Chapter 66: Being a Preferred Customer of Leading Suppliers and Its Impact on Supplier Contribution to Innovation
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. EMPIRICAL STUDY
      5. RECOMMENDATIONS FOR SUPPLY CHAIN INNOVATION
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
      8. APPENDIX
    13. Chapter 67: Coordination in Supply Chain Management
      1. ABSTRACT
      2. DEFINITION
      3. COORDINATION CATEGORY
      4. COORDINATION MECHANISMS
      5. CONCLUSION AND FUTURE RESEARCH DIRECTIONS
  11. Section 6: Managerial Impact
    1. Chapter 68: Preparing for the Worst
      1. ABSTRACT
      2. INTRODUCTION
      3. CONCLUSION
    2. Chapter 69: Strategic Partners and Strange Bedfellows
      1. ABSTRACT
      2. INTRODUCTION
      3. HUMANITARIAN LOGISTICS VS. BUSINESS LOGISTICS
      4. AN ABBREVIATED REVIEW OF THE RELATIONSHIP BUILDING LITERATURE
      5. ACTOR-BASED TYPOLOGY OF RELATIONSHIPS
      6. RELATIONSHIP BUILDING ACROSS THE PHASES OF HUMANITARIAN ACTION
      7. SUMMARY AND CONCLUSION
    3. Chapter 70: Total Quality Management in the Global Supply Chain
      1. ABSTRACT
      2. THE EVOLUTION OF QUALITY
      3. QUALITY AND THE VALUE CHAIN
      4. SUPPLY CHAIN MANAGEMENT AND QUALITY TOOLS
      5. SUPPLY CHAIN MANAGEMENT AND LEAN TOOLS
      6. SUPPLY CHAIN MANAGEMENT AND SIX SIGMA TOOLS
      7. QUALITY AND THE FUTURE OF THE SUPPLY CHAIN
      8. CONCLUSION
    4. Chapter 71: Evaluating Customer Relationship Management in the Context of Higher Education
      1. ABSTRACT
      2. INTRODUCTION
      3. RESEARCH DESIGN AND METHODOLOGY
      4. LITERATURE REVIEW
      5. RESULTS OF THE SURVEY
      6. DISCUSSION OF RESULTS
      7. LIMITATIONS
      8. CONCLUSION AND FUTURE RESEARCH
    5. Chapter 72: A Hybrid Multilayer Perceptron Neural Network for Direct Marketing
      1. ABSTRACT
      2. INTRODUCTION
      3. RELATED WORK
      4. DATASET USED
      5. COMPARATIVE CROSS VALIDATION
      6. HYBRID MODEL FOR DIRECT MARKETING
      7. PROCEDURES OF HYBRID MODELING USING BAGGING CLASSIFIERS
      8. EXISTING MULTI LAYER PERCEPTRON (EMLP)
      9. PROPOSED MULTI LAYER PERCEPTRON (PMLP)
      10. RESULTS AND DISCUSSION
      11. CONCLUSION
    6. Chapter 73: Coordination Policies for Multi-Echelon Multi-Product Inventory Systems
      1. ABSTRACT
      2. INTRODUCTION
      3. PROBLEM FORMULATION AND ASSUMPTIONS
      4. HEURISTIC METHOD
      5. COMPUTATIONAL EXPERIENCE
      6. CONCLUSION
    7. Chapter 74: International Fashion Retailing from an Enterprise Architecture Perspective
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. THE ENDEAVOUR TO GROW INTERNATIONALLY: A CASE
      5. SOLUTIONS AND RECOMMENDATIONS
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
    8. Chapter 75: Business Process Management in the Computer Games Industry
      1. ABSTRACT
      2. INTRODUCTION
      3. PROCESS STRATEGY
      4. PROCESS ARCHITECTURE
      5. PROCESS OWNERSHIP
      6. PROCESS MEASUREMENT
      7. PROCESS IMPROVEMENT
      8. IDENTIFICATION OF ADDITIONAL CORE CONCEPTS
      9. CONCLUSION
    9. Chapter 76: A Content Analysis for Evaluating RFID Applications in Supply Network Management
      1. ABSTRACT
      2. INTRODUCTION
      3. RFID TECHNOLOGY APPLICATION IN SUPPLY NETWORK MANAGEMENT
      4. THE PROPOSED CONTENT ANALYSIS
      5. A REFERENCE MODEL FOR EVALUATING RFID TECHNOLOGY
      6. CONCLUSION
    10. Chapter 77: The Management of Services Contracts
      1. ABSTRACT
      2. INTRODUCTION
      3. THE PLANNING OF SERVICE CONTRACTS
      4. SERVICE CONTRACT FORMATION: SUPPLY CHAIN ISSUES
      5. SERVICE CONTRACT MANAGEMENT
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
    11. Chapter 78: Supply and Production/Distribution Planning in Supply Chain with Genetic Algorithm
      1. ABSTRACT
      2. 1. INTRODUCTION
      3. 2. LITERATURE REVIEW
      4. 3. EXPERIMENTAL STUDY
      5. 4. MATHEMATICAL MODELING
      6. 6. MODEL VALIDATION
      7. 7. CONCLUSION
      8. APPENDIX A
    12. Chapter 79: Supply Chain Reengineering
      1. ABSTRACT
      2. INTRODUCTION
      3. TRADITIONAL AND CONCURRENT ENGINEERING
      4. BUSINESS PROCESS REENGINEERING
      5. CONCLUSION
    13. Chapter 80: Deploying and Running Enterprise Grade Applications in a Federated Cloud
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND: LARGE ENTERPRISE BUSINESS USE CASES
      4. ARCHITECTURE
      5. SCENARIO
      6. CONCLUSION: HYBRID ON-DEMAND ADD-ONS TO LEGACY APPLICATIONS
    14. Chapter 81: Military Involvement in Humanitarian Supply Chains
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MILITARY CONTRIBUTIONS
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
  12. Section 7: Critical Issues
    1. Chapter 82: Anti-Counterfeit Technologies for Spurious Drugs in India
      1. ABSTRACT
      2. INTRODUCTION
      3. CONCLUSION
    2. Chapter 83: A Study of Barriers to Greening the Relief Supply Chain
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND AND LITERATURE ON GREEN AND RELIEF SUPPLY CHAINS
      4. BARRIERS TO INTRODUCING NEW PRACTICES AND PROCEDURES
      5. METHODOLOGY
      6. BARRIERS TO GREENING THE RELIEF SUPPLY CHAIN
      7. CONCLUDING DISCUSSION
    3. Chapter 84: Towards Patient-Driven Agile Supply Chains in Healthcare
      1. ABSTRACT
      2. INTRODUCTION
      3. REFOCUSING HEALTHCARE SUPPLY CHAINS
      4. CHALLENGES OF AGILE SUPPLY CHAINS IN HEALTHCARE
      5. CONCLUSION
    4. Chapter 85: Transparency and Accountability in Public Procurement of Essential Medicines in Developing Countries
      1. ABSTRACT
      2. BACKGROUND
      3. CONCLUSION
      4. APPENDIX
    5. Chapter 86: The Human Side of Supply Chains
      1. ABSTRACT
      2. INTRODUCTION
      3. SUPPLY CHAIN RISK AND VULNERABILITY
      4. BEHAVIOURAL OPERATIONS MANAGEMENT
      5. BEHAVIOURAL ANALYSES OF SUPPLY CHAIN MANAGEMENT
      6. BEHAVIOURAL ISSUES IN SUPPLY CHAIN RISK MANAGEMENT
      7. SOLUTIONS AND RECOMMENDATIONS
      8. FUTURE RESEARCH DIRECTIONS
      9. CONCLUSION
    6. Chapter 87: Assessing the Impact of Knowledge Transfer Mechanisms on Supply Chain Performance
      1. ABSTRACT
      2. INTRODUCTION
      3. RESEARCH CONTEXT AND METHODOLOGY
      4. DEFINING THE SUPPLY CHAIN PROCESS
      5. IDENTIFYING KNOWLEDGE USAGE ACROSS A CORE PROCESS
      6. CONCLUSION
    7. Chapter 88: Ontological Representation of Virtual Business Communities
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. ONTOLOGIES FOR ENHANCING COMPREHENSION OF BUSINESS-RELATED DOCUMENTS
      5. FUTURE RESEARCH DIRECTIONS
      6. CONCLUSION
    8. Chapter 89: Semiotic Evaluation of Product Ontologies
      1. ABSTRACT
      2. INTRODUCTION
      3. RELATED WORK
      4. BASIC MODEL OF SUPPLY CHAIN AND PRODUCT ONTOLOGY
      5. PROPOSED METRICS SUITE
      6. PRELIMINARY VALIDATION
      7. CONCLUSION
    9. Chapter 90: Interoperability Issues for Systems Managing Competency Information
      1. ABSTRACT
      2. INTRODUCTION
      3. HOW THE NEED FOR INTEROPERABILITY ACROSS DIGITAL SERVICES SUPPLY CHAINS HAS BEEN ADDRESSED SO FAR
      4. SHARING COMPETENCY INFORMATION ACROSS DIGITAL SERVICES SUPPLY CHAINS: THE ISSUES
      5. USING A DIGITAL SERVICES SUPPLY CHAIN APPROACH FOR COMPETENCY INFORMATION
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
    10. Chapter 91: Greening the Automotive Supply Chain
      1. EXECUTIVE SUMMARY
      2. BACKGROUND
      3. CASE STUDY 1: SPEED TO GREEN
      4. CONCLUSION
      5. CASE STUDY 2: SPEED-TO-“7S”
      6. CONCLUSION
    11. Chapter 92: Large Retailers’ Responsible Initiatives in Support of Local Communities
      1. ABSTRACT
      2. INTRODUCTION
      3. LARGE RETAILERS’ ATTITUDE TOWARDS CSR
      4. ACTIVITIES IN SUPPORT OF LOCAL COMMUNITIES
      5. TWO DESCRIPTIVE CASE STUDIES: TESCO AND CARREFOUR
      6. CONCLUSION
    12. Chapter 93: Security Issues for ISO 18000-6 Type C RFID
      1. ABSTRACT
      2. INTRODUCTION
      3. RFID BACKGROUND
      4. OVERVIEW OF THE ISO 18000-6 TYPE C PROTOCOL STACK
      5. ISO 18000-6 TYPE C PROTOCOL BASED THREATS
      6. SOLUTION PATHS
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
    13. Chapter 94: Key Issues in the Implementation of Electronic Customer Relationship Management in the Australian Hospitality and Tourism Sector
      1. ABSTRACT
      2. INTRODUCTION
      3. CUSTOMER RELATIONSHIP MANAGEMENT
      4. RESEARCH OBJECTIVES AND METHODOLOGY
      5. RESEARCH FINDINGS
      6. DISCUSSION AND CONCLUSION
  13. Section 8: Emerging Trends
    1. Chapter 95: New Perspectives on Adoption of RFID Technology for Agrifood Traceability
      1. ABSTRACT
      2. INTRODUCTION
      3. AGRI-FOOD TRACEABILITY
      4. STATE-OF-THE-ART ANALYSIS
      5. DISCUSSION
      6. CONCLUSION AND FUTURE TRENDS
    2. Chapter 96: Moving toward a Global Supply Chain Operations and the Impact on International Competition
      1. ABSTRACT
      2. INTRODUCTION
      3. REVIEW OF LITERATURE
      4. REASONS TO BE GLOBALIZE
      5. THE MODEL
      6. RISKS OF GLOBAL SUPPLY CHAINS
      7. INTERNATIONAL COMPETITIVENESS
      8. RECOMMENDATIONS TO FIX PROBLEM OF COMPETITIVENESS
      9. CONCLUSION
    3. Chapter 97: Alternative Approaches to Auction Trading by Consortia in Multi Agent Systems
      1. ABSTRACT
      2. INTRODUCTION
      3. AGENT AUCTION TRADING MODEL WITH CONSORTIUM
      4. GENETIC ALGORITHM FOR TRADE MATCHING WITH CONSORTIUM
      5. CONCLUSION AND FUTURE DIRECTIONS
    4. Chapter 98: Selection and Evaluation of 3PL Providers
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. 3PL SELECTION CRITERIA
      5. 3PL SELECTION AND EVALUATION METHODS
      6. THE CONCEPTUAL DECISION-MAKING FRAMEWORK
      7. CONCLUSION
    5. Chapter 99: A Multi-Agent System for Production Networks Simulation
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MULTI-AGENT MODEL
      5. SIMULATION AND RESULTS
      6. CONCLUSION
    6. Chapter 100: Consumer-Brand Relationship
      1. ABSTRACT
      2. INTRODUCTION
      3. CUSTOMER RELATIONSHIP MANAGEMENT
      4. CONSUMER-BRAND RELATIONSHIP: CONCEPTUALISATION AND MAIN THEORIES
      5. SEMINAL MODELS PROPOSED IN CONSUMER-BRAND RELATIONSHIP
      6. MAJOR CONSTRUCTS INVOLVED IN CONSUMER-BRAND RELATIONSHIP
      7. FROM BRAND IDENTITY TO THE OUTCOME THROUGH LOVE AND PASSION
      8. FUTURE RESEARCH DIRECTIONS
      9. CONCLUSION
    7. Chapter 101: E-Procurement Systems as Tools for the Development of Supply Chains
      1. ABSTRACT
      2. INTRODUCTION
      3. E-PROCUREMENT AS SUPPORT IN THE DEVELOPMENT OF SUPPLY CHAIN
      4. WEB TECHNOLOGIES FOR E-PROCUREMENT
      5. BEST PRACTICES IN E-PROCUREMENT
      6. CONCLUSION
    8. Chapter 102: Potential Impact of RFID-Based Tracing Systems on the Integrity of Pharmaceutical Products
      1. ABSTRACT
      2. INTRODUCTION
      3. RELATED WORKS
      4. EXPERIMENTAL ASSESSMENT OF RFID-RELATED RISK: THE IMPORTANCE OF A MULTIDISCIPLINARY STRATEGY
      5. MATERIALS
      6. METHODS
      7. EXPERIMENTAL RESULTS
      8. CONCLUSION AND FUTURE WORKS
    9. Chapter 103: The Strategic Importance of Data Mining Analysis for Customer-Centric Marketing Strategies
      1. ABSTRACT
      2. INTRODUCTION
      3. CONCEPTUAL BACKGROUND
      4. MARKETING INTELLIGENCE AND HIGH CUSTOMER VALUE
      5. RESULTS
      6. FUTURE RESEARCH DIRECTIONS
      7. CONCLUSION
    10. Chapter 104: A Gravitational Search Algorithm Approach for Optimizing Closed-Loop Logistics Network
      1. ABSTRACT
      2. 1. AN INTRODUCTION TO SUPPLY CHAIN MANAGEMENT
      3. 2. BASIC CONCEPT AND RELATED WORK
      4. 3. CLOSED-LOOP SUPPLY CHAIN MODELING: AUTOMOBILE ALTERNATOR RECYCLING AS A CASE STUDY
      5. 4. MODEL OPTIMIZATION: GRAVITATIONAL SEARCH ALGORITHM
      6. 5. EXPERIMENTAL RESULTS
      7. 6. CONCLUSION AND FUTURE RESEARCH DIRECTIONS
    11. Chapter 105: Justifying RFID Investment to Enable Mobile Service Applications in Manufacturing and Supply Chain
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. THE RFID INVESTMENT EVALUATION MODEL FOR MANUFACTURING AND SUPPLY CHAIN
      5. RFID INVESTMENT PROCEDURES AND PARAMETER ESTIMATION TECHNIQUES
      6. ANALYSIS OF RFID INVESTMENT WITH AN ILLUSTRATIVE SCENARIO
      7. CONCLUSION
    12. Chapter 106: Metaheuristic Algorithms for Supply Chain Management Problems
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND ON SUPPLY CHAIN
      4. BACKGROUND ON METAHEURISTIC ALGORITHMS
      5. SUPPLY CHAIN MANAGEMENT
      6. FUTURE RESEARCH
      7. CONCLUSION