Chapter 10

Lean Systems and Six-Sigma Quality

image LEARNING OBJECTIVES

After completing this chapter, you should be able to:

  1. Describe Lean and Six Sigma, and explain the benefits of “Lean Six Sigma.”
  2. Identify elements of the Lean philosophy.
  3. Explain Lean production.
  4. Explain Total Quality Management (TQM).
  5. Explain Statistical Process Control (SQC).
  6. Describe the Lean Six Sigma supply chain.

image Chapter Outline

  • What is Lean?

    Lean Six Sigma

    Lean Philosophy

    Elements of Lean

  • Lean Production

    The Pull System

    Visual Signals

    Small Lot Production

    Uniform Plant Loading

  • Respect for People
  • Total Quality Management (TQM)

    Voice of the Customer

    Costs of Quality

    Quality Tools

    ISO 9000

  • Statistical Quality Control (SQC)

    Sources of Variation

    Process Capability

    Process Control Charts

    Control Charts for Attributes

  • Six-Sigma Quality

    What is Six Sigma?

    Six-Sigma Methodology

  • The Lean Six Sigma Supply Chain

    Developing a Lean Six Sigma Supply Chain

    Impact on Supply Chain Activities

  • Chapter Highlights
  • Key Terms
  • Discussion Questions
  • Problems
  • Case Study: Buckeye Technologies

Orthopedic surgeon Doug Woolley was frustrated. A bottleneck in the recovery room at the Community Medical Center in Missoula limited the total number of joint replacements he could do each week. The system limited him to four procedures, although ...

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