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Supply Chain Management Process Standards, Second Edition by CSCMP

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Supply Chain Process Performance Standards

 

 

SUGGESTED MINIMUM PROCESS STANDARD

TYPICAL BEST-PRACTICE PROCESS

5.0 RETURN

5.1 RECEIVING AND WAREHOUSING

5.1.1

Systems Integration

• Order management and returns processes are integrated using common systems to capture orders, shipments, and return authorizations/information

• Return management is designed as an integrated process through order management, receiving, refurbishment/repair, and finance

• Returns are matched against original orders by item and quantity

• Returns and primary defect analysis are an integrated process where initial determinations, such as allowance or disallowance of customer credit can be reversed pending a final review

• Metrics are captured for use in reducing ...

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