Supply Chain Management Process Standards, Second Edition

Introduction

Many corporate leaders now recognize what logistics professionals have always known—logistics performance can have a significant financial impact on an organization’s market share and profitability. The evidence is compelling. Best-in-class companies spend 35 to 50% less on supply chain management than median performers, according to the Performance Measurement Group.

Due to this recognition, logistics performance management has become a very popular topic. Kaplan and Norton popularized the notion of a “Balanced Scorecard,” many IT departments are applying the concept of a “dashboard” to measure end-to-end process improvement, and industry associations and universities are offering seminars and workshops on performance metrics. The ...