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Supply Chain Excellence: A Handbook for Dramatic Improvement Using the SCOR Model

Book Description

To keep your sales, manufacturing, distribution, and inventory moving in perfect synchronization, you need a flawless, repeatable supply chain improvement approach that maximizes process efficiency, eliminates dysfunction, and aligns disparate organizations—globally.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Dedication
  5. Contents
  6. Preface
  7. Acknowledgments
  8. Introduction
  9. Chapter 1 The Supply Chain Operations Reference Model
    1. > The Cross-Industry Standard for Supply Chain
    2. The Supply Chain Council
    3. The SCOR Framework
    4. Value Chain Processes
    5. Using SCOR to Drive Supply Chain Improvement
      1. Build Organizational Support
      2. Define Project Scope
      3. Analyze Performance
      4. Develop Project Portfolio
      5. Implement Projects
      6. Extend to the Greater Value Chain
    6. The Value of a SCOR Initiative
  10. Chapter 2 Phase 0: Build Organizational Support for Supply Chain Improvement
    1. > Finding the Tipping Point for Change
    2. The Evangelist
      1. The Evangelist’s Resume
      2. Experience
    3. The Active Executive Sponsor
      1. Educate-for-Support Behaviors of the Active Executive Sponsor
      2. Planning and Organizing Behaviors of the Active Executive Sponsor
      3. Measures and Strategy Behaviors of the Active Executive Sponsor
      4. Design Solutions Behaviors of the Active Executive Sponsor
    4. Establishing Core Team Buy-In
      1. Collective Experience
      2. Attitude
      3. Effective Communication Skills
      4. Ability to Cope Well in Chaos
    5. Picking the Project Design Team
      1. Problem-Solving Experience
      2. Personality Factors
      3. Dedication: Discipline to Tasks
      4. Access to Data
  11. Chapter 3 Phase 1: Define Project Scope
    1. > Planning and Organizing a Supply Chain Excellence Initiative
    2. The Business Context Summary
      1. Strategic Background
      2. Financial Performance
      3. Internal Profile
      4. External Profile
      5. The Supply Chain Definition Matrix
    3. The Project Charter
  12. Chapter 4 Phase 2: Analyze Performance
    1. > April 18 and 25: Project Kickoff and SCOR Metrics
    2. The Project Kickoff
    3. Picking a Balanced Set of Supply Chain Metrics
    4. Data Collection and Benchmarks
  13. Chapter 5 Phase 2: Data, Benchmarks, and Competitive Requirements
    1. > May 2 and 9: Putting Performance in Perspective
    2. Initial Data Review
    3. The SCORmark Survey
    4. Competitive Requirements Analysis
      1. Rules for Prioritization
    5. Metric Defect Analysis
    6. Sponsor Update Considerations
  14. Chapter 6 Phase 2: Scorecards and Gap Analysis
    1. > May 16 and 23: Estimating the Size of the Opportunity
    2. The Scorecard Review
      1. The Scorecard Gap Analysis
  15. Chapter 7 Phase 2: Defect Analysis
    1. > May 30 and June 6: Answering the Questions of Who, What, Where, When, and How Much and Then Telling the Steering Team
    2. Defect Analysis
      1. Perfect Order Fulfillment
      2. Order Fulfillment Cycle Time
      3. Upside Supply Chain Flexibility
      4. Supply Chain Management Cost
      5. Inventory Days of Supply
    3. Planning for the First Team On-Site
    4. The Steering Team Review
      1. Change Management: Dealing with Denial
      2. Change Management: Placing Blame
      3. Change Management: Book the Numbers
  16. Chapter 8 Phase 3: Develop the Project Portfolio
    1. > June 16 and July 11–15: Building Shared Vision and the Project List
    2. Planning the Brainstorm Event
      1. Invitees
      2. Effective Communication
      3. Organized Brainstorm Categories
      4. The Appropriate Venue
      5. Predefined Leadership Roles
      6. Documentation Approach
    3. Conducting the Brainstorm Session
  17. Chapter 9 Phase 3: Refine the Project Portfolio
    1. > July 11–15: Validating the Project Benefits and SCOR Processes
    2. Consolidating Problems to Projects Using SCOR
    3. Validating the Problem Weight
  18. Chapter 10 Phase 3: Opportunity Analysis
    1. > July 11–15: Due Diligence for the Project List
    2. Summarizing the Opportunity
      1. The Project Opportunity Worksheet
      2. Identify Further Validation Resources
    3. Conducting Steering Team Review Number Three
  19. Chapter 11 Phase 4: Lay Groundwork to Implement Projects
    1. > Mapping Out the Details and Portfolio Implementation Plans
    2. Implementation Project Charters
  20. Chapter 12 Phase 4: From Portfolio Development to Implementation
    1. > Organizing Supply Chain Improvement as Part of Daily Life: Faster, Better, and Cheaper
    2. Initiating Implementation
  21. Chapter 13 Phase 4: Initiate Implementation
    1. > Getting Organized, Getting People, Getting Data
    2. Identify and Approve Project Resource Plan
    3. Establish the Project Schedule and Kickoff Date
    4. Review Project Background and Develop the Performance Baseline
  22. Chapter 14 Phases 2–4: The Staple Yourself Interview and SCOR Level 3 Process Diagram
    1. > June 13–17: How the Work Really Gets Done; a Tool for All Phases
    2. Preparing for the Staple Yourself Interview
      1. Understanding the Staple Yourself Interview Worksheet
      2. Fowlers Analysis of P3 Plan Make
    3. Assembling the AS IS Process and RACI Diagrams
  23. Chapter 15 Phase 4: Solution Design
    1. > Defining How the Process Should Work at SCOR Level 3
    2. The SCOR Level 3 Blueprint
    3. Configuring the Level 3 Blueprint for Project 7
  24. Chapter 16 Phase 4: Level 4 Process Development and the Storyboard
    1. > How Business Process Improvement Is Like a Good Cartoon
    2. Constructing a SCOR Level 4 Process
    3. Plan Supply Chain (P1) Level 4 Samples
    4. Fowlers P3 Level 4 Processes and Storyboard
  25. Chapter 17 Phase 4: Configure, Solution Test, Pilot, Refine, and Roll Out
    1. > Moving the Needle on Performance
    2. Configuration (or Build)
    3. Solution Test
    4. Pilot One, Refine, and Pilot Two
    5. Rollout
  26. Chapter 18 Phase 4: Supply Chain Strategy
    1. > Supply Chain Excellence as a Way of Life
    2. What Is Supply Chain Strategy?
    3. Trading Partner
      1. Trading Partner Dimensional Challenges
    4. Organization
      1. Organization Dimensional Challenges
    5. Processes
      1. Process Dimensional Challenges
    6. Technology
      1. Technology Dimensional Challenges
    7. Performers
      1. Performer Dimensional Challenges
  27. Chapter 19 Extend to the Greater Value Chain
    1. > Analyzing Barriers to Profitable Growth
    2. Value Chain Excellence
    3. Build Organizational Support
      1. Identify Value Chain Improvement Roles, Evangelists, Active Executive Sponsor(s), Core Steering Team, and Design Team
      2. Assemble and Deliver Appropriate Educational Content and Gain Consensus for a Pilot Project
    4. Define Value Chain Project Scope
      1. Calculate the Number of Value Chains
      2. Assemble High-Level Industry Comparison
      3. Decide on the Project Scope
    5. Analyze Value Chain Performance and Project Portfolio Development
      1. Identify Appropriate Value Chain Performance Metrics and Assemble Appropriate Benchmark Comparisons (Deliverables 1 and 2)
      2. Assess and Prioritize Competitive Requirements
      3. Perform Metric Defect Analysis
      4. Develop a Project Portfolio
    6. Implementation Considerations
      1. Product-to-Market Map
      2. Level 2 Process Diagrams
      3. Staple Yourself Interviews
      4. TO BE Level 4 Process Diagrams with Information System Storyboards
    7. Conclusion
  28. Appendix Fowlers Inc. Supply Chain Excellence Project Charter
    1. I. Introduction
      1. Purpose of the Project Charter
      2. Project Charter Contents
      3. Maintenance of the Project Charter
    2. II. Project Overview
      1. Scope
      2. Business Objectives
      3. Project Objectives
    3. III. Project Approach
      1. Methodology
      2. Project Schedule
      3. Steering Team Meetings
      4. Risks and Dependencies
      5. Project Organization
      6. Roles and Responsibilities
      7. Benefits and Measures of Success
      8. Benchmark Sources
      9. Benefit Analysis
      10. Project Communication
  29. Index
  30. Footnote
    1. Ch14Fn
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