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Supply Chain and Logistics Management Made Easy: Methods and Applications for Planning, Operations, Integration, Control and Improvement, and Network Design by Paul Myerson

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17. Metrics and Measures

As the saying goes, “If you don’t measure something, you can’t manage (or improve) it.” This was never truer than in the supply chain and logistics management field. As discussed throughout this book, an assortment of tradeoffs exist in a supply chain (for example, cost versus service), which must be counterbalanced against each other to be successful for the long term.

It is important to match your supply chain performance measures to fit your company’s mission and strategy, keeping in mind that performance measures can affect the behavior of managers and employees.

It is also vital to target and measure supply chain performance to meet customer expectations, improve supply chain capability, improve asset performance, ...

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