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Supplier Evaluation and Performance Excellence by Sherry Gordon

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RECOGNITION AND REWARDS

FROM METRICS TO ACTION

An SPM process will be most effective when it results in action. The performance measurement process typically has some positive impact on supplier performance just by suppliers knowing that they are being tracked and measured. Just by being measured, suppliers tend to rise to the occasion and improve, reportedly from 5 percent to as much as 25 percent.1 But allowing the process to proceed without being proactive is to leave much of the ROI on the table. And being proactive means developing a closed-loop performance system along the lines of the classic continuous-improvement model: Plan-Do-Check-Act ...

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