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Supplier Evaluation and Performance Excellence by Sherry Gordon

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MEASURING AND MANAGING SUPPLIER PERFORMANCE

COMMUNICATING WITH SUPPLIERS ABOUT PERFORMANCE

We have emphasized the importance of communications about the evaluation process to both internal and external stakeholders. With the system, tools and process for evaluating supplier performance in place, you need a framework and process for communications and feedback about performance expectations and requirements in order to achieve consistent results. Performance feedback should be a two-way flow of communication between customer and supplier, not just a one-way flow from customer to supplier. Figure 9.1 illustrates the flow of performance expectations ...

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