Introduction

Someday, if it hasn't happened already, you may become a supervisor and be responsible for the productivity of others. Should it happen, your life will change.

Will you be ready for your new responsibilities? Will you earn the respect of those who work for you? Will those who promoted you be pleased with your work? The answers lie in how you go about motivating, appraising, and building relationships with those you supervise, the kind of working climate you create, the quality of the decisions you make, the skill you demonstrate in handling a wide variety of human problems, the way you manage your time, how you set your priorities, your ability to mold employees from different cultures into a team, and the amount of leadership you ...

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