Supervisor's Survival Kit: Your First Step into Management, Ninth Edition

Mini-Game:

Change

Objective

To provide the supervisor with insights and techniques to help a negative mature worker accept change.

Problem

Ms. Y is concerned about Mrs. B. During more than twenty years with the organization, Mrs. B was highly productive. For the last year, however, she has been negative to both co-workers and customers. Every time a change is mandated by top management, Mrs. B becomes more vocal and more negative. Now co-workers are complaining and customers are turning to competitors. In addition, Mrs. B's inflexible attitude toward change is hurting the productivity of everyone who works with her. Ms. Y agrees that something ...