Supervisor's Survival Kit: Your First Step into Management, Ninth Edition

1:	Why do many managers fail to receive the obvious signals (low productivity, complaints, and so forth) that they are not communicating with their employees?
2:	Which supervisor would you prefer to work with? Supervisor A is a strong leader who knows when to get tough, but at least you always know where you stand. Supervisor B is a more quiet and soft leader who is consistent and easy to work with but at times gets pushed around a little. Explain your point of view.
3:	What can be done to help a manager who consistently stereotypes employees and thereby fails to encourage the development of their potential abilities to contribute?

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Supervisor's Survival Kit: Your First Step into Management, Ninth Edition by Elwood N. Chapman, Cliff Goodwin