HIGH-CONSEQUENCE PEOPLE PROBLEMS
Any people problems other than simple requests should be considered potentially high-consequence problems. They fall into two classifications: (1) those pertaining to one individual only—these problems are usually highly personal and psychological and should concern the supervisor only because they influence productivity; (2) those that involve two or more employees—these often involve friction in the relation between two or more departmental employees and usually affect productivity. Supplement your seven-step procedure with the following suggestions:
- Listen carefully to all problems or complaints. If something is important to one of your employees, it is also important to you. Do not ignore or belittle any ...
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