Supervisor's Survival Kit: Your First Step into Management, Ninth Edition

HIGH-CONSEQUENCE WORK-ORIENTED DECISIONS

Major job-oriented problems that will have a permanent influence on the operation of your department, on the other hand, must be given more serious treatment and more time. These problems probably challenge existing policies or procedures or involve changes in technology, layout, design, reporting methods, procedural patterns, control systems, safety rules, or basic production methods. They are major because they touch on something basic in the department and because they probably have complicating side effects. Job-connected problems of this nature and scope deserve careful attention and your best logical thinking. When they occur, lean heavily on the seven-step procedure and these additional suggestions: ...