Supervisor's Survival Kit: Your First Step into Management, Ninth Edition

Case Study:

Training^[1]

^[1] Turn to page 265 to compare your thoughts with those of the author.

Mr. Big has become increasingly disturbed over high personnel turnover, low productivity, poor quality standards, and the increasing number of mistakes made by new employees in all the departments under his management. As a result, he has designed a new orientation plan based upon the premise that the quality of on-the-job training has not been up to standard. The supervisor will be totally responsible for the implementation and success of orientation.

The new plan specifies the following:

1. The four-step teaching method is mandated.

2. At the end of two ...