FACING DISAGREEMENT OR CONFLICT
As a supervisor, you may run into a conflict with an employee, a peer, or your own boss. Four steps will help guide you through such an experience so that the best solution is found and both you and the other party maintain a healthy relationship.
Step 1. |
Don't put the other person down.
It is important to preserve the integrity and self-respect of all parties. In a heated discussion, it is easy to say something demeaning. To avoid this trap, keep your focus on the issue, not the person.
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Step 2. |
Search for common ground. Try to see things from the other person's perspective so that you can discover a basis to resolve the matter. In order to better understand the other person's position, you must listen with empathy ... |
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