Supervisor's Survival Kit: Your First Step into Management, Ninth Edition

CORRECTIVE INTERVIEWS

When the exploratory interview tells the supervisor that the problem is deep, a follow-up is indicated. Such a follow-up can take one of two forms. In cases that show evidence that firm rules have been broken, the supervisor initiates a series of corrective interviews. In cases where the human relations problems are complex, one or more noncorrective follow-up discussions may be necessary to resolve the problem. The decision to conduct follow-up interviews can be made during the exploratory interview or later. The supervisor can discuss it with the employee in advance or use the wait-and-see approach. Each case requires individual analysis. Sometimes the exploratory interview is interpreted by the problem employee as a warning; ...