Supervisor's Survival Kit: Your First Step into Management, Ninth Edition

A PROFESSIONAL PERSPECTIVE

What are some of the fundamental concepts involved? What are the mandated corrective steps? And, most important, how can you prepare now to handle such individuals?

First, you should keep the following five fundamentals in mind, so that you view the individual—and the problems he or she is creating—in professional perspective.

Expect Good Results

Have faith in your ability to resolve the problem and build a better relationship with the individual. You must initiate communication with the problem employee if the problem itself is to be dealt with openly and a solution reached. If you fear the process, you are already at a disadvantage.

Everyone Can Come Out Ahead

Accept the premise that you can find one solution that ...