Supervisor's Survival Kit: Your First Step into Management, Ninth Edition

LINK ALL PRIVATE COMMUNICATION TO INDIVIDUAL GOALS

For maximum effectiveness, all counseling sessions should be tied to the employee's goals. The supervisor may be required to help the employee reestablish previous goals or establish new ones.

Maggie, a registered nurse who supervised the maternity ward on the night shift, was having trouble with Marty, a vocational nurse in charge of cleanup procedures. Marty wanted to take over the RN's responsibilities instead of performing her own tasks. When Maggie discovered, through counseling, that Marty was taking college courses leading to RN certification, she modified her approach. She agreed to give Marty extra duties that would help in her advanced training, provided that she took care of her other, ...