Supervisor's Survival Kit: Your First Step into Management, Ninth Edition

THE ART OF COMMUNICATING

Bert Decker, in his book The Art of Communicating, lists nine behavioral skills that constitute the key elements of better interpersonal communication.^[1] As you read through the list, notice how much more than voice is needed in effective communications.

^[1] The Art of Communicating: Achieving Interpersonal Impact in Business. Crisp Publications, Inc., 1200 Hamilton Court, Menlo Park, CA 94025.

• Eye communication

• Posture and movement

• Gestures and facial expressions

• Dress and appearance

• Voice and vocal variety

• Language, pauses, and nonwords

• Listener involvement

• Using humor

• The natural self