Supervisor's Survival Kit: Your First Step into Management, Ninth Edition

WHAT IS INVOLVED IN PRIVATE COMMUNICATION?

Private communication is a controlled, two-way conversation under optimum conditions. It involves sitting down in some private place and getting job problems out in the open without hurting each other by talking, listening, and trying to understand the other person's point of view. It involves working out solutions that people can accept. The structure of private sessions varies widely. Sometimes a long heart-to-heart talk is needed to clear the air. Sometimes a quick exchange will clear up a misunderstanding. Perhaps the supervisor does most of the talking; the next time, it may be the other way around. Private communication is more than a casual discussion resulting from an accidental encounter. It ...