Chapter 10. Communicating Privately
After you have finished reading this chapter, you should be able to (1) eliminate any fears you may have regarding private, one-on-one communications; (2) list the five conditions under which private communications can be effective; and (3) apply the techniques professionally to an actual situation.
“It's a mistake to try to teach the first-line supervisor to be a counselor,” said Barbara Crane. “Counseling is for professionals only. In the hands of the regular supervisor, it could do more harm than good. Besides, the word counseling has a negative connotation. It sounds so psychological that it scares beginning supervisors off.”
“I agree, Barbara,” replied William Carroll, the director of human resources. ...
Get Supervisor's Survival Kit: Your First Step into Management, Ninth Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
