Chapter 8. The Shift to Total Quality Management
After you have finished reading this chapter, you should be able to explain the significance of TQM and apply its principles to enhance your department's productivity and your career.
A new word is circulating in the field of management today—the word is paradigm (pronounced para-dime). Experts define paradigm from different perspectives. Here are a few typical examples:
“A model or scheme for understanding the changes that have taken place in recent years.”
“A new way of looking at things.”
“A new framework for perceiving, thinking, and valuing a particular part of reality.”
According to Joel Arthur Barker, author of Future Edge: Discovering the Paradigms of Success,[1] a paradigm is a set ...
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