Chapter 3. The New Star in the Management Hierarchy
After you have finished reading this chapter, you should be able to provide compelling reasons why the front-line supervisor is increasingly vital to the management team.
For years the role of the working or front-line supervisor has been considered by many organizations to be little more than a stepping stone into management. Business and management schools have devoted their attention primarily to principles and theories applicable to upper management. Many professors figured their graduates would hold down beginning supervisory roles for a short period and then move into something more challenging. How things have changed!
Due to the downsizing and restructuring of corporations, the role ...
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