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Successful User Experience: Strategies and Roadmaps by Elizabeth Rosenzweig

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Chapter 7

Usability Testing

Abstract

This chapter describes the various types of usability evaluation methodologies. Two case studies are presented; one is from the domain of emergency management systems and the other combines qualitative research with biometrics.

Keywords

Usability

Evaluation

Moderating

Tests

Think aloud

People's minds are changed through observation and not through argument.

Will Rogers

Usability Evaluations

Usability tests are sometimes referred to as user tests (Neilsen, 1994). The basic idea is to evaluate a product, service, or system by having a real person interact with it and, as such, test it. The usability judged on various factors such as is effectiveness, efficiency, and overall satisfaction of the users during ...

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