Usability Testing
Abstract
This chapter describes the various types of usability evaluation methodologies. Two case studies are presented; one is from the domain of emergency management systems and the other combines qualitative research with biometrics.
Keywords
Usability
Evaluation
Moderating
Tests
Think aloud
People's minds are changed through observation and not through argument.
Will Rogers
Usability Evaluations
Usability tests are sometimes referred to as user tests (Neilsen, 1994). The basic idea is to evaluate a product, service, or system by having a real person interact with it and, as such, test it. The usability judged on various factors such as is effectiveness, efficiency, and overall satisfaction of the users during ...
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