Successful Organizational Transformation

Notes

Preface

1. Hacker and Roberts (2004).

2. Hacker and Washington (2007).

Chapter 1

1. American heritage dictionary (2000).

2. American heritage dictionary (2000).

Chapter 2

1. While this plan-do-study-act (PDSA) cycle is often attributed to W. Edwards Deming, he referenced Walter Shewhart (1939) when he discussed the PDSA cycle.

2. For an in-depth treatment of the different strategies of change, see Hacker and Roberts (2004).

Chapter 3

1. Nadler and Tushman (1997).

2. Burnes and James (1994), p. 16.

3. Kotter and Cohen (2002), p. 1.

4. Simon (1956), p. 129.

5. For a more in-depth treatment of the transformation cornerstones, see Hacker and Wilson (2005) and Hacker (2006).

6. Csikszentmihalyi (1990), pp. 171–179.

Chapter 4

1. Kotter ...