3TEACHING CULTURE SOTHAT OUR NEW HIRES“GET IT”

Jessica was excited to overhaul the distribution processes at her new employer, Luccia Semiconductor.1 Jessica’s previous role as a senior logistics manager for one of the technology sector’s foremost supply chain innovators made her a highly touted recruit, and she was eager to showcase her skills. In her first four months at Luccia, Jessica had toured manufacturing and distribution facilities on three continents, dissected historical performance measures, and developed a series of process-change recommendations that were sure to impress. Her business case was airtight: She could save the company millions each quarter and cut distribution time by 30%.

Standing before her boss and a small group of ...

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