Introduction

As a people leader, your job is simple: You are the link between organizational mission-critical objectives and the effort your employees invest in achieving those objectives. And you just have to keep those two pieces working together smoothly. See? Easy.

Yeah, right. As a people leader, your job is to inspire your employees to bring their personal greatness to work every day and to invest their best in your business. And that’s a hard job. It’s an emotional roller coaster. You experience the exquisite highs of engagement and teamwork when everyone is pulling together. Your heart breaks when you have to make really tough decisions that negatively affect the personal lives and well-being of people you truly care about. And it can ...

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