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Successful Management Guidelines (Collection)

Book Description

Each book in the bestselling Truth About series offers the author's practical and distilled knowledge on a particular business topic, showing readers how to apply these principles in their daily work lives.  With an 'aha' on every page, information is presented in a clear and accessible style that the reader can easily reference.

Written in short chapters, each book covers an entire field of knowledge that applies practical experience to business theory, cuts to the gist of each subject in an entertaining way, and deconstructs commonly held assumptions to reveal the real truth behind challenges and their appropriate solutions.

In the Second Edition of the successful book, The Truth About Getting the Best From People, Martha Finney shares over 60 proven principles for achieving employee engagement one-hundred percent of the time.  This new edition features more than 15 new truths including: managing virtual teams, building persuasive skills, tuning into your own unconscious biases, managing multiple generations, and identifying and cultivating individual high performers.

In the Third Edition of the bestselling book, The Truth About Managing People, bestselling author Stephen Robbins shares even more proven principles for handling virtually every management challenge. Robbins delivers 61 real solutions for the make-or-break problems faced by every manager. Readers will learn how to overcome the true obstacles to teamwork; why too much communication can be as dangerous as too little; how to improve your hiring and employee evaluations; how to heal "layoff survivor sickness"; how to manage a diverse culture; and ways to lead effectively in a digital world. New truths include: how to nurture friendly employees, forget about age stereotypes, first impressions count, be a good citizen, techniques for managing a diverse age group, and ethical leadership among others.

Table of Contents

  1. About This eBook
  2. Title Page
  3. Copyright Page
  4. Contents
  5. The Truth About: Getting the Best from People, Second Edition
    1. Copyright Page
    2. Praise for the First Edition
    3. Dedication Page
    4. Introduction
    5. Part I: The Truth About Employee Engagement
      1. Truth 1. You don’t need the carrot or the stick
      2. Truth 2. You have direct influence over your employees’ passion quotient
      3. Truth 3. You get the best by giving the best
      4. Truth 4. It’s not money that motivates
      5. Truth 5. Employee engagement isn’t for sissies
      6. Truth 6. Real engagement gains happen after survey scores come in
    6. Part II: The Truth About Yourself
      1. Truth 7. Your behaviors are your brand
      2. Truth 8. You can’t give what you don’t have
      3. Truth 9. “Best” doesn’t mean the same thing to everyone
      4. Truth 10. Think you’re a great leader? Think again
      5. Truth 11. You could be your own worst employee
      6. Truth 12. Visionary or beat cop? Your choice
      7. Truth 13. Your health may be compromising your leadership effectiveness
      8. Truth 14. You don’t have to be perfect
      9. Truth 15. Your career can recover from an engagement hit
    7. Part III: The Truth About Engaged Cultures
      1. Truth 16. Employee happiness is serious business
      2. Truth 17. Great leaders make their people cry
      3. Truth 18. Better questions lead to better answers
      4. Truth 19. Individual passion builds a passion-fueled customer service culture
      5. Truth 20. Authentic is better than clever
      6. Truth 21. Retention begins with hello
      7. Truth 22. The bad will do you good
      8. Truth 23. Your biggest complainer may be your best supporter
      9. Truth 24. You can sell an unpopular decision
      10. Truth 25. Flex is best
      11. Truth 26. Nobody cares if you don’t mean to be mean
      12. Truth 27. Controlling your temper is a labor-saving device
      13. Truth 28. There is no “but” in “I’m sorry”
    8. Part IV: The Truth About Motivation
      1. Truth 29. Engagement happens one person at a time
      2. Truth 30. If you’re a manager, you’re a career coach
      3. Truth 31. The candidates you’re seeking may not be the ones you need
      4. Truth 32. Ask for cheese—you might get the moon
      5. Truth 33. You lead better when you get off your pedestal
      6. Truth 34. Trust is your strongest persuasion tool
      7. Truth 35. If they aren’t buying it, they aren’t doing it
      8. Truth 36. Overselling an opportunity can cost you precious talent
      9. Truth 37. Focusing on what’s right can help solve what’s wrong
      10. Truth 38. High performers are motivated by a piece of the action
      11. Truth 39. All the generations want the same things
    9. Part V: The Truth About Performance
      1. Truth 40. Compassion promotes performance
      2. Truth 41. A hot star can brighten your whole team
      3. Truth 42. B players are your A team
      4. Truth 43. High performers have enough coffee mugs
      5. Truth 44. Discipline deepens engagement
      6. Truth 45. You don’t have to inherit the problem employees
      7. Truth 46. Performance appraisals are really about you
      8. Truth 47. New hires can inspire current employees
      9. Truth 48. Terminations are an engagement tool
    10. Part VI: The Truth About Creativity
      1. Truth 49. Innovation begins with y-e-s
      2. Truth 50. Everyone can be creative
      3. Truth 51. You stand between inspiration and implementation
      4. Truth 52. Failures promote progress
      5. Truth 53. People don’t quit their bosses, they quit their colleagues
      6. Truth 54. Extreme pressure kills inspired performance
      7. Truth 55. Creativity is a balancing act
    11. Part VII: The Truth About Communication
      1. Truth 56. Open questions ignite inspiring answers
      2. Truth 57. Serving your employees means managing your boss
      3. Truth 58. Bad news is good news
      4. Truth 59. Trivial conversations are essential
      5. Truth 60. The way you listen speaks volumes
      6. Truth 61. Crap happens
      7. Truth 62. Engaged employees need to know more
    12. Part VIII: The Truth About Teams
      1. Truth 63. Absence makes the employee happier
      2. Truth 64. Your team has untapped talent
      3. Truth 65. People need to fight their own battles
      4. Truth 66. Games don’t build teams
      5. Truth 67. Answers build teams
      6. Truth 68. Your team can lead you to greatness
      7. Truth 69. You’re still the boss
    13. References
      1. Truth 16
      2. Truth 32
      3. Truth 37
      4. Truth 42
      5. Truth 50
      6. Truth 51
      7. Truth 54
      8. Truth 55
      9. Truth 57
      10. Truth 68
    14. About the Author
    15. FT Press
  6. The Truth About Managing People, Third Edition
    1. Copyright Page
    2. Dedication Page
    3. Preface
    4. Part I: The Truth About Hiring
      1. Truth 1. First Impressions DO Count!
      2. Truth 2. Forget Traits; It’s Behavior That Counts!
      3. Truth 3. Brains Matter; or Why You Should Hire Smart People
      4. Truth 4. When in Doubt, Hire Conscientious People!
      5. Truth 5. Want Friendly Employees? It’s in the Genes!
      6. Truth 6. Realistic Job Previews: What You See Is What You Get
      7. Truth 7. Throw Out Your Age Stereotypes
      8. Truth 8. Match Personalities and Jobs
      9. Truth 9. Hire People Who Fit Your Culture: My “Good Employee” Is Your Stinker!
      10. Truth 10. Good Citizenship Counts!
      11. Truth 11. Manage the Socialization of New Employees
    5. Part II: The Truth About Motivation
      1. Truth 12. Why Many Workers Aren’t Motivated at Work Today
      2. Truth 13. Telling Employees to “Do Your Best” Isn’t Likely to Achieve Their Best
      3. Truth 14. Not Everyone Wants to Participate in Setting Goals
      4. Truth 15. Professional Workers Go for the Flow
      5. Truth 16. When Giving Feedback: Criticize Behaviors, Not People
      6. Truth 17. Managing Across the Generation Gap
      7. Truth 18. You Get What You Reward
      8. Truth 19. It’s All Relative!
      9. Truth 20. Recognition Motivates (and It Costs Very Little)
      10. Truth 21. There’s More to High Employee Performance Than Just Motivation
    6. Part III: The Truth About Leadership
      1. Truth 22. Five Leadership Myths Debunked
      2. Truth 23. The Essence of Leadership Is Trust
      3. Truth 24. Experience Counts! Wrong!
      4. Truth 25. Effective Leaders Know How to Frame Issues
      5. Truth 26. You Get What You Expect
      6. Truth 27. Charisma Can Be Learned
      7. Truth 28. Charisma Is Not Always an Asset
      8. Truth 29. Make Others Dependent on You
      9. Truth 30. Successful Leaders Are Politically Adept
      10. Truth 31. Ethical Leadership
      11. Truth 32. Virtual Leadership: Leading from Afar
      12. Truth 33. Adjust Your Leadership Style for Cultural Differences, or When in Rome...
    7. Part IV: The Truth About Communication
      1. Truth 34. Hearing Isn’t Listening
      2. Truth 35. Listen to the Grapevine
      3. Truth 36. Men and Women Communicate Differently
      4. Truth 37. What You Do Overpowers What You Say
      5. Truth 38. The Value of Silence
      6. Truth 39. Watch Out for Digital Distractions
    8. Part V: The Truth About Building Teams
      1. Truth 40. What We Know That Makes Teams Work
      2. Truth 41. 2 + 2 Doesn’t Necessarily Equal 4
      3. Truth 42. The Value of Diversity on Teams
      4. Truth 43. We’re Not All Equal: Status Matters!
      5. Truth 44. Not Everyone Is Team Material
    9. Part VI: The Truth About Managing Conflicts
      1. Truth 45. The Case FOR Conflict
      2. Truth 46. Beware of Groupthink
      3. Truth 47. How to Reduce Work–Life Conflicts
      4. Truth 48. Negotiating Isn’t About Winning and Losing
    10. Part VII: The Truth About Designing Jobs
      1. Truth 49. Not Everyone Wants a Challenging Job
      2. Truth 50. Four Job-Design Actions That Will Make Employees More Productive
    11. Part VIII: The Truth About Performance Evaluation
      1. Truth 51. Annual Reviews: The Best Surprise Is No Surprise!
      2. Truth 52. Don’t Blame Me! The Role of Self-Serving Bias
      3. Truth 53. Judging Others: Tips for Making Better Decisions
      4. Truth 54. The Case for 360-Degree Feedback Appraisals: More IS Better!
    12. Part IX: The Truth About Coping with Change
      1. Truth 55. Most People Resist Any Change That Doesn’t Jingle in Their Pockets!
      2. Truth 56. Use Participation to Reduce Resistance to Change
      3. Truth 57. Employee Turnover Can Be a Good Thing
      4. Truth 58. In Cutbacks: Don’t Neglect the Survivors
      5. Truth 59. Beware of the Quick Fix
    13. References
    14. FT Press