Bibliography

BOOKS

Arthur, Diane. Recruiting, Interviewing, Selecting, and Orienting New Employees. 3rd ed. New York, NY: AMACOM, 1998.

Arthur, Diane. Managing Human Resources in Small & Mid-Sized Companies. 2nd ed. New York, NY: AMACOM, 1995.

Burley-Allen, Madelyn. Listening—The Forgotten Skill. 2nd ed. New York, NY: John Wiley & Sons, Inc., 1995.

Cook, Mary F. (ed.). The AMA Handbook for Employee Recruitment and Retention. New York, NY: AMACOM, 1992.

Edwards, Mark R. and Ann J. Ewen. 360 Degree Feedback. New York, NY: AMACOM, 1996.

Harris, Jim and Joan Brannick. Finding and Keeping Great Employees. New York, NY: AMACOM, 1999.

Lundin, William and Kathleen Lundin. Working with Difficult People. New York, NY: AMACOM, 1995.

Sack, Steven Mitchell. ...

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