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Successful Interviewing

Book Description

The skills needed to conduct all types of business interviews and ensure legal compliance.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Contents
  5. About This Course
  6. How to Take This Course
  7. Pre-test
  8. 1 Interviewing Basics
    1. Introduction
    2. Types of Interviews
      1. Different Interviews and Their Objectives
    3. Preparation
      1. Review Relevant Paperwork
      2. Block Sufficient Time
      3. Plan an Appropriate Environment
      4. Plan Basic Questions
    4. Interview Stages
      1. Rapport-Building
      2. Introductory
      3. Core
      4. Confirmation
      5. Closing
    5. Recap
    6. Review Questions
  9. 2 Legal Concerns
    1. Introduction
    2. Key Federal Legislation
      1. Civil Rights Act of 1964
      2. Equal Pay Act of 1963
      3. Age Discrimination in Employment Act of 1967
      4. Americans with Disabilities Act of 1990
      5. Civil Rights Act of 1991
    3. Conducting Legal Interviews
      1. Preventing Discrimination Charges
    4. Documentation
      1. What to Avoid
      2. Effective Note-Taking
    5. Recap
    6. Review Questions
  10. 3 Questioning Techniques
    1. Introduction
    2. Competency-Based Questions
      1. Key Competency Categories
      2. Characteristics of Competency-Based Questions
      3. Competency-Based Lead-ins
    3. Additional Desirable Questioning Techniques
      1. Open-Ended Questions
      2. Hypothetical Questions
      3. Probing Questions
      4. Close-Ended Questions
    4. How to Relate Different Questioning Techniques to Various Stages of the Interview
    5. Questioning Techniques to Avoid
      1. Multiple-Choice Questions
      2. Leading Questions
    6. Recap
    7. Review Questions
  11. 4 How to Get the Most Out of Every Interview
    1. Introduction
    2. Encourage Interviewees to Talk
      1. Repetition
      2. Summarization
      3. Key Phrases
      4. Silence
    3. Active Listening
      1. Talking Versus Active Listening
      2. Key Information
      3. Filter Out Distractions
      4. Thought Speed
    4. Effective Body Language
      1. What Constitutes Body Language
      2. Translations Differ
      3. Interpreting Body Language
    5. Seek Contrary Information
      1. Techniques
    6. Recap
    7. Review Questions
  12. 5 Applicant-Related Interviews
    1. Introduction
    2. Screening Interviews
      1. Occasions
      2. Telephone Screening Interviews
      3. Face-to-Face Screening Interviews
    3. Campus
      1. Traditional Versus Videoconference Interviews
      2. Areas of Focus
    4. Employment Interviews
      1. General Job-Suitability Stage
      2. Job-Specific Stage
      3. Goals-Centered Interviews
    5. Reference-Check Interviews
      1. Guidelines for Obtaining Information
      2. Telephone References
      3. Written References
    6. Recap
    7. Review Questions
  13. 6 Employee-Related Interviews
    1. Introduction
    2. Coaching
      1. Praise
      2. Constructive Criticism
    3. Counseling Interviews
      1. Directive Approach
      2. Nondirective Approach
    4. Grievance Interviews
      1. Focus on the Facts
      2. Allow for Emotions
    5. Disciplinary Interviews
      1. Disciplinary Process
      2. Guidelines
    6. Recap
    7. Review Questions
  14. 7 Assessment and Change-in-Status Interviews
    1. Introduction
    2. Performance Evaluation
      1. Preparing for the Interview
      2. Conducting the Interview
    3. Internal Changes
      1. Promotion
      2. Transfer
      3. Demotion
    4. Termination
      1. Voluntary Involuntary
    5. Exit
      1. Questionnaires
    6. Recap
    7. Review Questions
  15. 8 Dealing with Different Interviewee Types
    1. Introduction
    2. Nervous
      1. Characteristics
      2. Adjustments
    3. Talkative
      1. Characteristics
      2. Adjustments
    4. Aggressive
      1. Characteristics
      2. Adjustments
    5. Distraught
      1. Characteristics
      2. Adjustments
    6. Evasive
      1. Characteristics
      2. Adjustments
    7. Recap
    8. Review Questions
  16. Bibliography
  17. Post-test
  18. Index