CONTENTS
PART ONE REVIEWING THE DEFINITIONS
1 UNDERSTANDING PROCESSES AND PROCEDURES
What Are Processes and Procedures?
What Are Procedures For? (or Why Should You Bother?)
When Is a Process or Procedure Needed?
When Is a Procedure Not Needed?
When Do You Need to Add, Improve, or Restructure Processes?
PART TWO BUILDING AN EFFECTIVE PROCESS SYSTEM
2 CREATING THE STRUCTURE OF YOUR PROCESS SYSTEM
Beginning to Create a Process System
Do You Need a Strong Process System Before Creating Your Procedures?
Developing a Process Hierarchy
Describing the Interaction Between Processes
3 CREATING AN ENVIRONMENT IN WHICH TO BUILD YOUR PROCEDURES
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