Successful Business Process Management

CHAPTER 5

Managing Your Processes and Process Systems

THIS CHAPTER IS AIMED AT MANAGERS who own a process system or a chunk of one and need to ensure that processes stay in alignment. Later sections of this book have been aimed at the individual contributor—the person in charge of creating or revising a process and making sure that it works. If you are the manager of these people, you need to understand their activities as well. However, you also need to understand the processes and how they work together from a systemic viewpoint. You must be able to set intelligent goals for your team and make sure their processes are rolled out in a coordinated way. After their processes have been rolled out, you need to be able to review the process operation ...