Successful Business Process Management

CHAPTER 2

Creating the Structure of Your Process System

I'VE COME TO BELIEVE, through experience, that having a bunch of unorganized processes is just not enough. It might be better than trying to figure out each task from scratch every time, but it's not the most efficient way to run a business. For that, you need to organize your processes into a process system. Just as having a standard process allows you to perform a series of tasks in a repeatable way—seeing where improvements need to be made and then whether those improvements worked as expected—a well-organized process system takes the same idea to the next level. With such a system, you can not only execute each process efficiently but also see how the processes fit together. Without ...