Chat Sessions
Another good feedback mechanism to use with affiliates is to host live chat sessions on your site. You can invite your affiliates through an e-mail or in your affiliate newsletter to visit you during the chat session at a designated time to discuss a particular topic or hold a general bull session. You can discuss a particular topic, such as how to increase sales, or ask advice about the best way to run your next promotion. Or you can ask for a topic from your affiliates themselves by including a request in your newsletter.
But be prepared to respond to negative feedback when it comes up. Run a lively, give-and-take chat session and respond to criticism by stating you will take those comments under consideration. Don’t dismiss them ...
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