4.4. System Testing and User Acceptance
As with any technology project, you will need to test that the system performs as expected technically, and receive user acceptance of your CRM solution to validate that it meets user-defined requirements. Some activities during this stage of the project are unique to a package system implementation like CRM, but many should be included for other types of efforts. The goals at this stage of your CRM project are to validate your design and build, and prepare for training and deployment of the solution.
System testing of your installation, configuration, and development efforts should be done thoroughly and vigorously. While it might seem obvious, it is important to point out that you do not need to focus ...
Get Success with Microsoft Dynamics CRM 4.0: Implementing Customer Relationship Management now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
