Introduction
The latest release of Microsoft Dynamics CRM, with its Microsoft Office integration, ease of installation, and broad capabilities for configuring and extending Microsoft CRM to address an extremely wide variety of requirements, provides companies an opportunity to utilize a CRM tool that transforms their business if implemented with knowledge and expertise. In support of this new release, we decided it was time for a different kind of CRM how-to book that can help you understand your project's potential challenges and methods to overcome them. Instead of providing step-by-step installation details, a description of each component, and a user guide for configuration, this book provides expert insights to ensure success: background ...
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