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Success 365

Book Description

How can I increase my effectiveness at work? How can I enhance my productivity? How can I improve my time management? How can I make better decisions? How can I become better at networking? How can I boost my memory? How can I become a better negotiator? How can I learn great interview skills? You'll find answers to all these questions and many more in Success 365. Success 365 contains an idea a day, one for each day of the year, that will give you all the tools and strategies you need to become more effective and successful. Compiled and edited by popular speaker, trainer and author, Shirley Taylor, Success 365 contains contributions from 9 leading experts. You will find lots of useful advice from email to networking, from decision making to networking, from confidence to negotiating, from productivity to business etiquette, and much more. All the tips in Success 365 are explained clearly with practical examples and advice you can apply immediately to help with your own work and career. Success 365 — a powerful collection of great tips and advice to help with your professional and personal development — every day of the year!

Table of Contents

  1. Cover
  2. Title
  3. Copyright
  4. Contents
  5. Introduction
  6. 1 Reading is forgetting, doing is life changing
    1. The idea
    2. In practice
  7. 2 The confidence cycle
    1. The idea
    2. In practice
  8. 3 Use positive words to get positive results
    1. The idea
    2. In practice
  9. 4 Developing a strategy
    1. The idea
    2. In practice
  10. 5 Closing your pitch with conviction
    1. The idea
    2. In practice
  11. 6 Silence doubts with the voice of confidence
    1. The idea
    2. In practice
  12. 7 If you wouldn’t say it, don’t write it
    1. The idea
    2. In practice
  13. 8 Anglo versus Asian cultures
    1. The idea
    2. In practice
  14. 9 Everything is food for thought
    1. The idea
    2. In practice
  15. 10 Finding the right balance
    1. The idea
    2. In practice
  16. 11 Reporting progress increases productivity
    1. The idea
    2. In practice
  17. 12 Show your authentic self
    1. The idea
    2. In practice
  18. 13 Business class table manners
    1. The idea
    2. In practice
  19. 14 The positive role of negative thinking
    1. The idea
    2. In practice
  20. 15 Packing your networking bag
    1. The idea
    2. In practice
    3. Special tips for women:
  21. 16 What’s your decision-making style?
    1. The idea
    2. In practice
  22. 17 The best writers rewrite!
    1. The idea
    2. In practice
  23. 18 How to stand out after the interview
    1. The idea
    2. In practice
  24. 19 The problem with compromise
    1. The idea
    2. In practice
  25. 20 Choosing the positive meaning
    1. The idea
    2. In practice
  26. 21 Change your environment from negative to positive
    1. The idea
    2. In practice
  27. 22 The irresistible media message
    1. The idea
    2. In practice
  28. 23 Silence your inner critic
    1. The idea
    2. In practice
  29. 24 Dress for your future career
    1. The idea
    2. In practice
  30. 25 How to approach new people
    1. The idea
    2. In practice
  31. 26 Keep it simple, but not too simple
    1. The idea
    2. In practice
  32. 27 Accepting reality
    1. The idea
    2. In practice
  33. 28 Office etiquette
    1. The idea
    2. In practice
  34. 29 Dynamise your language
    1. The idea
    2. In practice
  35. 30 Focus on what you are good at
    1. The idea
    2. In practice
  36. 31 Turning the tables on the reporter
    1. The idea
    2. In practice
  37. 32 I like you because you’re like me
    1. The idea
    2. In practice
  38. 33 Make sure readers can hear your voice in an email
    1. The idea
    2. In practice
  39. 34 Speak to people, not machines
    1. The idea
    2. In practice
  40. 35 Dealing with culture shock
    1. The idea
    2. Stage 1:
    3. Stage 2:
    4. Stage 3:
    5. Stage 4:
    6. In practice
  41. 36 You’ll be more productive if you mind your language
    1. The idea
    2. In practice
  42. 37 Go on, bin it
    1. The idea
    2. In practice
  43. 38 Don’t kill yourself
    1. The idea
    2. In practice
  44. 39 Switch off the pop-up and dodge the ding-dong
    1. The idea
    2. In practice
  45. 40 Prime them for action
    1. The idea
    2. In practice
  46. 41 Attitude is the key
    1. The idea
    2. In practice
  47. 42 Create impact with colour
    1. The idea
    2. In practice
  48. 43 Highlight how you are similar to your prospect
    1. The idea
    2. In practice
  49. 44 Your ‘get out of jail free’ card in media interviews
    1. The idea
    2. In practice
  50. 45 Stop whining
    1. The idea
    2. In practice
  51. 46 Do you care what people think?
    1. The idea
    2. In practice
  52. 47 Slow down
    1. The idea
    2. In practice
  53. 48 Getting to know your audience
    1. The idea
    2. In practice
  54. 49 Embrace cultural differences
    1. The idea
    2. Generalisation:
    3. Stereotyping:
    4. In practice
  55. 50 Do the things that failures don’t like to do
    1. The idea
    2. In practice
  56. 51 You can never be too early
    1. The idea
    2. In practice
  57. 52 Stick old things together to make something new
    1. The idea
    2. In practice
  58. 53 Mirroring and matching
    1. The idea
    2. In practice
  59. 54 Have a giving attitude
    1. The idea
    2. In practice
  60. 55 Don’t harrass with your handheld
    1. The idea
    2. In practice
  61. 56 Hierarchy in culture
    1. The idea
    2. In practice
  62. 57 Don’t fake it – clear it
    1. The idea
    2. In practice
  63. 58 In the sales race, be a fast starter
    1. The idea
    2. In practice
  64. 59 Pay attention to the periphery
    1. The idea
    2. In practice
  65. 60 Personality and success
    1. The idea
    2. In practice
  66. 61 A practical coaching model for everyone
    1. The idea
    2. In practice
  67. 62 Achieving results from your writing
    1. The idea
    2. In practice
  68. 63 The power of gratitude
    1. The idea
    2. In practice
  69. 64 Following up and following through
    1. The idea
    2. In practice
  70. 65 Learn how to KISS in emails
    1. The idea
    2. In practice
  71. 66 It’s OK to share information about your interests
    1. The idea
    2. In practice
  72. 67 To increase sales, think like those who do
    1. The idea
    2. In practice
  73. 68 How stylish is your writing?
    1. The idea
    2. In practice
  74. 69 Be creative at home
    1. The idea
    2. In practice
  75. 70 Make your audience the centre of attention
    1. The idea
    2. In practice
  76. 71 To never feel rejected in sales, reframe rejection
    1. The idea
    2. In practice
  77. 72 Choosing empowering self-talk
    1. The idea
    2. In practice
  78. 73 Ace that promotion
    1. The idea
    2. In practice
  79. 74 Surviving the hostile media interview
    1. The idea
    2. In practice
  80. 75 Play a different role
    1. The idea
    2. In practice
  81. 76 Smarten up your subject lines
    1. The idea
    2. In practice
  82. 77 The gift of appreciation and compliments
    1. The idea
    2. In practice
  83. 78 Interview the interviewer
    1. The idea
    2. In practice
  84. 79 Does your team have a beekeeper? It should
    1. The idea
    2. In practice
  85. 80 Put others first
    1. The idea
    2. In practice
  86. 81 Five steps to conflict resolution
    1. The idea
    2. In practice
  87. 82 Should you bring a team?
    1. The idea
    2. In practice
  88. 83 Advertise your goals and tasks to yourself
    1. The idea
    2. In practice
  89. 84 Mind your manners
    1. The idea
    2. In practice
  90. 85 The expert trap
    1. The idea
    2. In practice
  91. 86 Sales winners build relationships
    1. The idea
    2. In practice
  92. 87 Dining interviews
    1. The idea
    2. In practice
  93. 88 Say “yes, and”!
    1. The idea
    2. In practice
  94. 89 Build commitment
    1. The idea
    2. In practice
  95. 90 We all have basic needs
    1. The idea
    2. In practice
  96. 91 Change your job by changing your attitude
    1. The idea
    2. In practice
  97. 92 Resilience: the ultimate gift of confidence
    1. The idea
    2. In practice
  98. 93 Proof to make it perfect
    1. The idea
    2. In practice
  99. 94 Just go!
    1. The idea
    2. In practice
  100. 95 Winning ways to free speech
    1. The idea
    2. In practice
  101. 96 Sounding professional
    1. The idea
    2. In practice
  102. 97 Build trust from the ground up
    1. The idea
    2. In practice
  103. 98 Managing your mailbox
    1. The idea
    2. In practice
  104. 99 The power of scarcity
    1. The idea
    2. In practice
  105. 100 A formula for productive office relationships
    1. The idea
    2. In practice
  106. 101 Creating effective cross-cultural teams
    1. The idea
    2. In practice
  107. 102 You need a buddy to keep you accountable
    1. The idea
    2. In practice
  108. 103 How framing and fresh fruit affect your decision-making
    1. The idea
    2. In practice
  109. 104 Corporate gift giving
    1. The idea
    2. In practice
  110. 105 Change your patterns
    1. The idea
    2. In practice
  111. 106 Create interest with your voice
    1. The idea
    2. In practice
  112. 107 Make your presentation a visual feast
    1. The idea
    2. In practice
  113. 108 Taming the toughest decisions
    1. The idea
    2. In practice
  114. 109 Business class entertaining
    1. The idea
    2. In practice
  115. 110 Out-of-body experiences are useful
    1. The idea
    2. In practice
  116. 111 Time management tips you can actually use
    1. The idea
    2. In practice
  117. 112 How to fight back when under attack
    1. The idea
    2. In practice
  118. 113 Arrive armed for your media interview
    1. The idea
    2. In practice
  119. 114 Assessing your mindset
    1. The idea
    2. In practice
  120. 115 How emotionally intelligent are you?
    1. The idea
    2. In practice
  121. 116 Recognise your type
    1. The idea
    2. In practice
  122. 117 Is it time to change your mind?
    1. The idea
    2. In practice
  123. 118 Small talk made easy
    1. The idea
    2. In practice
  124. 119 Why is this problem good?
    1. The idea
    2. In practice
  125. 120 Tuning to new cultural frequencies
    1. The idea
    2. In practice
  126. 121 Let your body do the persuading
    1. The idea
    2. In practice
  127. 122 The 3F formula for assertiveness
    1. The idea
    2. In practice
  128. 123 How to ask
    1. The idea
    2. In practice
  129. 124 Communicating your great thinking
    1. The idea
    2. In practice
  130. 125 Increase positive possibility thinking
    1. The idea
    2. In practice
  131. 126 Characteristics of an effective workplace
    1. The idea
    2. In practice
  132. 127 Map out your thinking
    1. The idea
    2. In practice
    3. In groups:
  133. 128 Don’t just listen, collaborate!
    1. The idea
    2. In practice
  134. 129 Using conventional wisdom isn’t always wise
    1. The idea
    2. In practice
  135. 130 Identity in culture
    1. The idea
    2. In practice
  136. 131 Getting out of conversations
    1. The idea
    2. In practice
  137. 132 When writing, consider your reader
    1. The idea
    2. In practice
  138. 133 Sell the return on investment
    1. The idea
    2. In practice
  139. 134 Keep active, in email too!
    1. The idea
    2. In practice
  140. 135 Coaching is not mentoring
    1. The idea
    2. In practice
  141. 136 Don’t get bundled!
    1. The idea
    2. In practice
  142. 137 Make it fun!
    1. The idea
    2. In practice
  143. 138 The sound of your brand
    1. The idea
    2. In practice
    3. Enhancing the dramatic quality:
  144. 139 Accept yourself as you are
    1. The idea
    2. In practice
  145. 140 Is procrastination your pressure cooker?
    1. The idea
    2. In practice
  146. 141 Clarify, clarify, clarify!
    1. The idea
    2. Consider this scenario:
    3. In practice
  147. 142 Frame it your way
    1. The idea
    2. In practice
  148. 143 Successful teamwork starts with you
    1. The idea
    2. In practice
  149. 144 Self-worth grows through completion
    1. The Idea
    2. In practice
  150. 145 Make your pitch memorable
    1. The idea
    2. In practice
  151. 146 The Disney creativity strategy
    1. The idea
    2. In practice
  152. 147 Do your vocal attributes hurt or help?
    1. The idea
    2. In practice
  153. 148 Touch up your email tone
    1. The idea
    2. In practice
  154. 149 Gender in culture
    1. The idea
    2. In practice
  155. 150 It’s all about timing
    1. The idea
    2. In practice
  156. 151 Persuading with numbers and statistics
    1. The idea
    2. In practice
  157. 152 Uncertainty avoidance in culture
    1. The idea
    2. In practice
  158. 153 Choose your words with care
    1. The idea
    2. In practice
  159. 154 More than a card
    1. The idea
    2. In practice
  160. 155 Compete yourself silly
    1. The idea
    2. In practice
  161. 156 Practising with purpose for every pitch
    1. The idea
    2. In practice
  162. 157 Put email back in its box
    1. The idea
    2. In practice
  163. 158 Teamwork spells triumph
    1. The idea
    2. In practice
  164. 159 Imagine the opposite
    1. The idea
    2. In practice
  165. 160 Evaluating your level of cultural competence
    1. The idea
    2. In practice
  166. 161 Triage time-wasters
    1. The Idea
    2. In practice
  167. 162 What’s your body language saying?
    1. The idea
    2. In practice
  168. 163 Persuade with a story
    1. The idea
    2. In practice
  169. 164 Handling relationship challenges
    1. The idea
    2. In practice
  170. 165 Free association
    1. The idea
    2. In practice
  171. 166 Make connections that count
    1. The idea
    2. In practice
  172. 167 Decision-making across cultures
    1. The idea
    2. In practice
  173. 168 Introductions with style
    1. The idea
    2. In practice
  174. 169 Trim the fat from your information diet
    1. The idea
    2. In practice
  175. 170 Organise your information
    1. The idea
    2. In practice
  176. 171 Change their minds when they’re against you
    1. The idea
    2. In practice
  177. 172 Are you working smarter or harder?
    1. The idea
    2. In practice
  178. 173 Show some respect
    1. The idea
    2. In practice
  179. 174 Offer anonymity
    1. The idea
    2. In practice
  180. 175 Motivating across cultures
    1. The idea
    2. In practice
  181. 176 Voicing a pitch
    1. The idea
    2. In practice
  182. 177 Activate your active listening skills
    1. The idea
    2. In practice
  183. 178 Celebrate and sleep for a productive brain
    1. The idea
    2. In practice
  184. 179 A smile is a universal greeting
    1. The idea
    2. In practice
  185. 180 Make a lasting impression
    1. The idea
    2. In practice
  186. 181 You’re not just negotiating with him
    1. The idea
    2. In practice
  187. 182 Take something away
    1. The idea
    2. In practice
  188. 183 Many minds can make magic or mischief
    1. The idea
    2. In practice
  189. 184 Improve sales by qualifying prospects
    1. The idea
    2. In practice
  190. 185 Foster optimism, and confidence blossoms
    1. The idea
    2. In practice
  191. 186 Survive without slides
    1. The idea
    2. In practice
  192. 187 Telltale signs of a sparkling TV interview
    1. The idea
    2. In practice
  193. 188 Pretend it’s your party
    1. The idea
    2. In practice
  194. 189 When to call it quits
    1. The idea
    2. In practice
  195. 190 White space and headings are good
    1. The idea
    2. In practice
  196. 191 Say the magic word
    1. The idea
    2. In practice
  197. 192 Have we forgotten how to use the phone?
    1. The idea
    2. In practice
  198. 193 Great thinking happens outside our comfort zone
    1. The idea
    2. In practice
  199. 194 Office gossip
    1. The idea
    2. In practice
  200. 195 Dump the data dumps
    1. The idea
    2. In practice
  201. 196 Anchors aweigh
    1. The idea
    2. In practice
  202. 197 It’s always best to have a plan
    1. The idea
    2. In practice
  203. 198 Megaphone messages will help you win your pitch
    1. The idea
    2. In practice
  204. 199 To increase sales, don’t ask “can i help you?”
    1. The idea
    2. In practice
  205. 200 A good first impression
    1. The idea
    2. In practice
  206. 201 Seven deadly sins of dealing with conflict
    1. The idea
    2. In practice
  207. 202 Confidence and your life
    1. The idea
    2. In practice
  208. 203 Work on relationships, not just transactions
    1. The idea
    2. In practice
  209. 204 Look beneath positions to uncover interests
    1. The idea
    2. In practice
  210. 205 Opportunities are everywhere
    1. The idea
    2. In practice
  211. 206 Telephone talent
    1. The idea
    2. In practice
  212. 207 Lead yourself, then others
    1. The idea
    2. In practice
  213. 208 Managing your priorities
    1. The idea
    2. In practice
  214. 209 Start with impact when you’re pitching to win
    1. The idea
    2. In practice
  215. 210 Structure messages logically
    1. The idea
    2. In practice
  216. 211 Promoting your personal brand
    1. The idea
    2. In practice
  217. 212 Responsiveness is a virtue
    1. The idea
    2. In practice
  218. 213 The power of information
    1. The idea
    2. In practice
  219. 214 Be a problem solver (even if you don’t have the solution)
    1. The idea
    2. In practice
  220. 215 Office party decorum
    1. The idea
    2. In practice
  221. 216 Match your content to your audience
    1. The idea
    2. In practice
  222. 217 For a great interview, recharge your voice
    1. The idea
    2. In practice
  223. 218 Map out your content
    1. The idea
    2. In practice
  224. 219 Learn lessons from successful people
    1. The idea
    2. In practice
  225. 220 Crossing international boundaries on email
    1. The idea
    2. In practice
  226. 221 The power of peer pressure
    1. The idea
    2. In practice
  227. 222 Becoming culturally intelligent
    1. The Idea
    2. In practice
  228. 223 To get more done, let go of ego
    1. The idea
    2. In practice
  229. 224 When information is no longer power
    1. The idea
    2. In practice
  230. 225 Separate the people from the problem
    1. The idea
    2. In practice
  231. 226 Goal-getting and confidence
    1. The idea
    2. In practice
  232. 227 Take advantage of online networks
    1. The idea
    2. In practice
  233. 228 Listen, repeat and reflect
    1. The idea
    2. In practice
  234. 229 Overcoming procrastination
    1. The idea
    2. In practice
  235. 230 Professional behaviour
    1. The idea
    2. In practice
  236. 231 Effective feedback is not a myth
    1. The idea
    2. In practice
  237. 232 Five steps towards assertiveness
    1. The idea
    2. In practice
  238. 233 Open with impact
    1. The idea
    2. In practice
  239. 234 Delivering negative news positively
    1. The idea
    2. In practice
  240. 235 Make yourself likeable
    1. The idea
    2. In practice
  241. 236 What will you be curious about today?
    1. The idea
    2. In practice
  242. 237 Do your homework
    1. The idea
    2. In practice
  243. 238 Take pride in your phone manner
    1. The idea
    2. In practice
  244. 239 The art of storytelling in business pitches
    1. The idea
    2. In practice
  245. 240 More sales go to givers
    1. The idea
    2. In practice
  246. 241 Use lists and bullets
    1. The idea
    2. In practice
  247. 242 Good habits at work
    1. The idea
    2. In practice
  248. 243 Choose engaging transitions
    1. The idea
    2. In practice
  249. 244 The perfect greeting
    1. The idea
    2. In practice
  250. 245 Goal-setting
    1. The idea
    2. In practice
  251. 246 Leaders should lead, not lean on teams
    1. The idea
    2. In practice
  252. 247 Team rules
    1. The idea
    2. In practice
  253. 248 Say goodbye to fillers
    1. The idea
    2. In practice
  254. 249 Delegate to motivate
    1. The idea
    2. In practice
  255. 250 Dodge the bullets (Q&A)
    1. The idea
    2. In practice
  256. 251 Have a giving attitude
    1. The idea
    2. In practice
  257. 252 Tools for personal effectiveness
    1. The idea
    2. In practice
  258. 253 Take it or leave it
    1. The idea
    2. In practice
  259. 254 What others do is a powerful sales ally
    1. The idea
    2. In practice
  260. 255 Who do you think you are? Consider your tone!
    1. The idea
    2. In practice
  261. 256 The colours of a professional
    1. The idea
    2. In practice
  262. 257 Smile, smile, smile
    1. The idea
    2. In practice
  263. 258 Cross-cultural communication barriers
    1. The idea
    2. In practice
  264. 259 A journey of a thousand miles begins with a single step
    1. The idea
    2. In practice
  265. 260 Taking mental shortcuts
    1. The idea
    2. In practice
  266. 261 What not to eat
    1. The idea
    2. In practice
  267. 262 Speak good body language
    1. The idea
    2. In practice
  268. 263 Crafting powerful key messages for maximum impact
    1. The idea
    2. In practice
  269. 264 Empathy
    1. The idea
    2. In practice
  270. 265 Managing online relationships
    1. The idea
    2. In practice
  271. 266 Hi, hello, how are you?
    1. The idea
    2. In practice
  272. 267 Scratch their backs
    1. The idea
    2. In practice
  273. 268 Gain the competitive edge with great relationships
    1. The idea
    2. In practice
  274. 269 Leadership across cultures
    1. The idea
    2. In practice
  275. 270 Professional dressing
    1. The idea
    2. In practice
  276. 271 Improve your health
    1. The idea
    2. In practice
  277. 272 We’re all in sales, forever, so get comfortable with it
    1. The idea
    2. In practice
  278. 273 Embrace trouble
    1. The idea
    2. In practice
  279. 274 Practise your paraphrasing
    1. The idea
    2. In practice
  280. 275 Performing to win
    1. The idea
    2. In practice
  281. 276 Three new rules for business writing
    1. The idea
    2. In practice
  282. 277 Don’t give away the store
    1. The idea
    2. In practice
  283. 278 Your personal rights entitle you to assertiveness
    1. The idea
    2. In practice
  284. 279 To get ahead, you need help!
    1. The idea
    2. In practice
  285. 280 Kicking the procrastination habit
    1. The idea
    2. In practice
  286. 281 Increase your courage at the moment of truth
    1. The idea
    2. In practice
  287. 282 Keeping a safe distance
    1. The idea
    2. In practice
  288. 283 Organising your contacts
    1. The idea
    2. In practice
  289. 284 Open and close with impact
    1. The idea
    2. In practice
  290. 285 Telephone interviews
    1. The idea
    2. In practice
  291. 286 Dealing with stress at work
    1. The idea
    2. In practice
  292. 287 The brain waves behind brainwaves
    1. The idea
    2. In practice
  293. 288 Power dressing
    1. The idea
    2. In practice
  294. 289 Disney decision strategy
    1. The idea
    2. In practice
    3. Stage 2 – Realistic coordination:
    4. Stage 3 – Critical review:
  295. 290 Respond to criticism assertively
    1. The idea
    2. In practice
  296. 291 Always have a Plan B
    1. The idea
    2. In practice
  297. 292 From ordinary to extraordinary
    1. The idea
    2. In practice
  298. 293 More aspects of cultural diversity
    1. The idea
    2. In practice
  299. 294 Busting unhelpful beliefs
    1. The idea
    2. In practice
  300. 295 Use verbs not nouns
    1. The idea
    2. In practice
  301. 296 The look of authority
    1. The idea
    2. In practice
  302. 297 The feedback formula
    1. The idea
    2. In practice
  303. 298 Creating value from differences
    1. The idea
    2. In practice
  304. 299 First-class business entertaining
    1. The idea
    2. In practice
  305. 300 Don’t fear stage fright
    1. The idea
    2. In practice
  306. 301 Conflict resolution at work
    1. The idea
    2. In practice
  307. 302 Quit complaining
    1. The idea
    2. In practice
  308. 303 Look like the expert
    1. The idea
    2. In practice
    3. For women:
    4. Men and women:
  309. 304 People skills are learned
    1. The idea
    2. In practice
  310. 305 Thank you for what?
    1. The idea
    2. In practice
  311. 306 Cultural awareness
    1. The idea
    2. In practice
  312. 307 To increase productivity, you must overcome inertia
    1. The idea
    2. In practice
  313. 308 Some words are better than others
    1. The idea
    2. In practice
  314. 309 Getting out of a rut
    1. The idea
    2. In practice
  315. 310 Are you an information addict?
    1. The idea
    2. In practice
  316. 311 Do something today to improve your emotional intelligence
    1. The idea
    2. In practice
  317. 312 Ask “what else?”
    1. The idea
    2. In practice
  318. 313 Writing must be simple and clear
    1. The idea
    2. In practice
  319. 314 Positioning your resumé for success
    1. The idea
    2. In practice
  320. 315 Making yourself memorable
    1. The idea
    2. In practice
  321. 316 Set your brain in the direction of greater possibility
    1. The idea
    2. In practice
  322. 317 Getting grounded and peaceful
    1. The idea
    2. In practice
  323. 318 Write to build relationships
    1. The idea
    2. In practice
  324. 319 Prepare your media interview with precision
    1. The idea
    2. In practice
  325. 320 Meeting etiquette
    1. The idea
    2. In practice
  326. 321 Spice up your dry material
    1. The idea
    2. In practice
  327. 322 Show your smile in emails
    1. The idea
    2. In practice
  328. 323 Use all three elements of persuasion
    1. The idea
    2. In practice
  329. 324 Asking the right questions
    1. The idea
    2. In practice
  330. 325 Don’t let them nibble you
    1. The idea
    2. In practice
  331. 326 Chinese dining etiquette
    1. The idea
    2. In practice
  332. 327 Play nice with your cellphone
    1. The idea
    2. In practice
  333. 328 The biggest bumps on the media interview highway
    1. The idea
    2. In practice
  334. 329 Positive language gets positive results
    1. The idea
    2. In practice
  335. 330 Being likeable helps... a lot!
    1. The idea
    2. In practice
  336. 331 Use electrifying examples to pitch powerfully
    1. The idea
    2. In practice
  337. 332 We need to kiss more in our writing!
    1. The idea
    2. In practice
  338. 333 Grab their attention, and keep it!
    1. The idea
    2. In practice
  339. 334 Introducing people
    1. The idea
    2. In practice
  340. 335 Don’t take email for granted
    1. The idea
    2. In practice
  341. 336 Positioning your personal brand
    1. The idea
    2. In practice
  342. 337 Give assertive feedback
    1. The idea
    2. In practice
  343. 338 Dealing with an impasse
    1. The idea
    2. In practice
  344. 339 Persuade with power words
    1. The idea
    2. In practice
  345. 340 Gossip is good... and bad!
    1. The idea
    2. In practice
  346. 341 Positive relationships lead to success
    1. The idea
    2. In practice
  347. 342 Same word, different meaning
    1. The Idea
    2. In practice
  348. 343 Increase productivity by writing down your goals
    1. The idea
    2. In practice
  349. 344 We can’t multitask, so why do we try?
    1. The idea
    2. In practice
  350. 345 Phone impressions
    1. The idea
    2. In practice
  351. 346 Eye contact essentials
    1. The idea
    2. In practice
  352. 347 Mastering the media grab
    1. The idea
    2. In practice
  353. 348 Intuition as tuition
    1. The idea
    2. In practice
  354. 349 Save, delete, forward or act?
    1. The idea
    2. In practice
  355. 350 Don’t take ‘no’ for an answer
    1. The idea
    2. In practice
  356. 351 Create a professional wardrobe
    1. The idea
    2. In practice
  357. 352 You know what they say about assuming!
    1. The idea
    2. In practice
  358. 353 You say potato, I say potahto
    1. The idea
    2. In practice
  359. 354 Make the most of downtime
    1. The idea
    2. In practice
  360. 355 Have fun selling!
    1. The idea
    2. In practice
  361. 356 Customer etiquette
    1. The idea
    2. In practice
  362. 357 Viewpoints as thinking tools
    1. The idea
    2. In practice
  363. 358 Jittery job interviews
    1. The idea
    2. In practice
  364. 359 Arrest your time thieves
    1. The idea
    2. In practice
  365. 360 Punctuate properly please!
    1. The idea
    2. In practice
  366. 361 Pitching as a group
    1. The idea
    2. In practice
  367. 362 Sometimes it’s best to pick up the phone
    1. The idea
    2. In practice
  368. 363 To increase sales, affirm you can do it!
    1. The idea
    2. In practice
  369. 364 Manage the environment
    1. The idea
    2. In practice
  370. 365 Don’t count first impressions today
    1. The idea
    2. In practice
  371. About the authors