Defining Professional Services Requirements
Using professional services firms is an excellent choice for the following situations:
Your organization is shorthanded at the moment but will have internal expertise on hand in the future. An integrator can be used to take on specific project tasks while the hiring organization prepares for its future commitment.
You plan to use the service engagement in part as a way to train your staff on the new product. Knowledge transfer can be excellent using experienced service personnel as project leads or mentors.
You do not plan to employ internal expertise, but do plan to use this firm or another services firm as a long-term partner to provide ongoing support for the application.
However, using a services ...
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