How Does Maturity Impact Open Source?
As discussed earlier in the chapter, open source presents a twist on the usual process of selecting a product. For commercial software products, pragmatic IT organizations expect a single company to deliver the elements required for sufficient maturity: the product, training, support, and so on. If the company does not deliver an element itself, it has recommended providers that will deliver that element at the required level of maturity. For example, Microsoft endorses certain value-added resellers (VARs) as being capable of configuring BizTalk applications. An IT organization can then assess the installation and configuration capabilities of the product as being delivered by a “virtual” single organization: ...
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