Human Resources
Many of the issues involving the HR group are the result of a change to shared accountability. In The Wisdom of Teams, Katzenbach and Smith describe why this is difficult.
Most organizations intrinsically prefer individual over group (team) accountability. Job descriptions, compensation schemes, career paths, and performance evaluations focus on individuals.... Our culture emphasizes individual accomplishments and makes us uncomfortable trusting our career aspirations to outcomes dependent on the performance of others.... Even the thought of shifting emphasis from individual accountability to team accountability makes us uneasy. (1993, 3–4)
As an example, consider the case of Chuck. When I told Chuck and his team-mates that ...
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