CHAPTER 12“From Chaos Comes Creativity, from Order Comes Profit”

IT IS 9:15 P.M., a Tuesday night like any other. A light burns inside a beautiful Tudor-style custom home on the edge of the Northwest Hills in Austin, Texas. Inside, yet another busy knowledge-worker team project manager finishes up his work for the day, an e-mail of congratulations to his team on making its most recent milestone.

In response, he receives an e-mail of appreciation from Dave, his supervisor, before he signs off. Down the hall, his two children slumber away. Five and three years old, they are the light of his life. He glances inside their room as he walks toward the master bedroom. Happily, he remembers the tickets in his wallet for Saturday’s upcoming performance ...

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