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Student Feedback by Patricie Mertova, Chenicheri Sid Nair

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9

Action and the feedback cycle

James Williams

Abstract:

Most higher education institutions now assiduously collect feedback from their students and many produce large and detailed reports (Harvey, 2003). However, it is much less clear how this process results in action and how information on such action is fed back to the students themselves. These two final elements of the feedback cycle are distinct but both vital in making the feedback cycle effective and, most importantly, in engaging the students with the feedback process (Powney and Hall, 1998; Leckey and Neill, 2001). This chapter first explores action processes at a number of institutions that use the Student Satisfaction Approach. Second, the chapter explores the different ways ...

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