Chenicheri Sid Nair, Phillip Adams and Patricie Mertova
Web-based or online surveys in general have a number of advantages in terms of the ease of administration, data collection and storage, resulting in financial and time savings. Despite these advantages, the usual shortfall to such surveys hosted on the web has been the generally lower response rates. This chapter initiates a discussion concerning inclusive practice in student feedback systems. It outlines a case of a research-intensive university which moved towards online administration of its surveys with the introduction of a new Survey Management System (SMS).